Vendor Manager

  Winnipeg

Description

Job Description:Title: Service Manager Our government client in Winnipeg, MB is looking for a Service Manager (Vendor Manager) for up to a 11 month contract, reference 030. This individual must be currently residing in the Winnipeg area or be willing to relocate to the area for the duration of the contract once provincial health authorities have deemed it safe Things You Need to Have: A minimum of 10 years experience in the IT industry Extensive experience with Managed Service Providers for End User Services Experience with Service Level compliance Knowledge and deep understanding of ITIL Experience with financial tracking and reconciliation Familiarity with ITSM tools, with a strong preference for ServiceNow Experience in People Management / Team Leader Ability to work in a dynamic, fast paced, environment What you will be doing: The Service Manager will be responsible for the efficient and seamless integration of interdependent services from various internal and external service providers into end-to-end services in order to meet business requirements. In addition, the Service Manager will be responsible for ensuring Managed Service Providers compliance to Service Levels in the delivery of end-to-end services. Provide oversight over multiple vendors, ensuring vendors are meeting the requirements Understand the overall setup of IT Services and roles played by various Service Providers Understand the Supplier SOWs and ensure suppliers are delivering work as agreed in SOW Accountable for the management of Service Providers performance against the contracted and agreed service levels. Analyze, understand and continuously manage interdependencies within the Service Providers for smooth operations Handle Dispute Management & Escalation Management to ensure smooth operations Ensure performance reports are published, analyze the root cause of performance shortfalls against committed SLA performance targets and tracked KPIs to initiate improvements Provides subject matter expertise and leadership in service management Communicate and collaborate effectively and have the ability to work with diverse stakeholders, colleagues, and management Establish and maintain strong, productive and collaborative relationships with the Service Providers For information about TEEMA Solutions Group and to consider other career opportunities, please visit our website at www.teemagroup.com Job ID: 30026480
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TEEMA Solutions Group

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