Helpdesk Analyst – Bilingual French/English

  Winnipeg

Agilus is currently seeking for HELPDESK ANALYST / TECHNICAL SUPPORT (Bilingual in French/English) for our client. THIS IS A WORK FROM HOME OPPORTUNITY AND WE ACCEPT CANDIDATES FROM OTHER PROVINCES

You have strong communications skills in both English and French, are a fast learner and have good computer skills.

Responsibility:

The position would be primarily assisting clients with password resets, online registrations and general questions for their client facing website.

Responsibilities:

Provide technical support with computer hardware and software
Resolve issues for clients via phone, in person, or electronically
Recommend hardware and software improvements
Track customer issues and resolutions

Qualifications:

Excellent communication skills in both French and English;

Must be able to read, write, speak and understand French and English;

Minimum 2 years experience in a customer service or office environment;

Comfortable with computers, navigating multiple screens;

Ability to work one of a few different shifts

Qualified candidates interested in being considered are encouraged to submit their resume in confidence to pbalinghasay@agilus.ca

Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive we may only be able to respond directly to those candidates being selected for an interview.

We encourage you to visit www.agilus.ca regularly as a new and exciting employment opportunities become available daily!

Keywords: Bilingual, French, customer service, Inbound, Outbound, Computer skills.

Alternate format available upon request.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process.

TC394XP
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