Front Desk Agent

  Winnipeg

ESCAPE THE CITY

We are seeking 2-3 front desk agents

Job Description
Job Summary
A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. A typical day as a hotel front desk agent involves registering/ booking guests in and out of their rooms while accommodating any special requests
They essentially check guests in and out, make room reservations, and track and report room statuses and rates. A Hotel Front Desk Agent is also available to all guests who need to report a complaint or request a service.
Perform Bookkeeping Duties
In many cases, a Hotel Front Desk Agent will be responsible for balancing cash accounts and ensuring that all checkout payments balance at the end of their shift. This might include creating a report per the accounting specifications of an individual hotel or resort.
Responsibilities and Duties
Hotel Front Desk Agent Duties and Responsibilities
Responsible for handling front office reception and administration duties, including greeting guests, and offering them a beverage, answering phones, handling company inquiries.
A Hotel Front Desk Agent must have the ability to complete diverse tasks in order to maintain an efficient front desk area of any hotel. We have reviewed several job listings and found the following among the core Hotel Front Desk Agent duties and responsibilities.
Register Guests
Providing rooms for guests with or without reservations is the chief task of a Hotel Front Desk Agent. This includes servicing same-day reservations as well as pre-registered guests. The Hotel Front Desk Agent will provide information about available rooms and rates, furnish room keys and hotel information, and process payments. These duties also include checking guests out of the hotel.
Handle Complaints and Requests
A Hotel Front Desk Agent is typically the individual who is approached by guests with comments, complaints, or service requests. A guest who wishes to complain that a room is too hot or cold, for instance, or who needs extra towels or bed linen will speak to a Hotel Front Desk Agent. It is the responsibility of the Hotel Front Desk Agent to handle the request him/herself or contact the person who would satisfy the request or complaint.
Qualifications and Skills
Hotel Front Desk Agent Skills
Attention to detail and strong communication, organizational and interpersonal skills are important for Hotel Front Desk Agents. A strong sense of customer service is required, as Hotel Front Desk Agents spend much of their time interacting with the public. Strong mathematical skills are needed in order to complete payment processing and bookkeeping responsibilities. In addition to these general skills, a Hotel Front Desk Agent could be expected to possess the following skills.
Core skills
Using oral and written communication skills to register and accommodate guests
Managing guest service requests
Processing cash or credit card payments
Maintaining updated information on room availability, reservations, and guest messages
Understanding how to use hotel Property Management Software (PMS) systems
Advanced skills
Apply selling techniques when needed to register rooms
Knowledge of basic bookkeeping processes
Ability to complete light maintenance duties if needed

Job Types: Full-time, Permanent

Salary: Starting at $17.00 per hour

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