Responsibilities for Dispatcher

Take emergency and non-emergency calls
Remain calm for the caller on the line
Come up with a solution for the problem
Ensure that all notes are being taken properly
Effectively communicate with the caller and dispatch team
Track emergency vehicles to ensure a timely response
Learn how to use the basic computer and headset equipment
Ensure that the caller was taken care of by communicating with the vehicle

Qualifications for Dispatcher:

High School diploma or GED equivalent
Need at least 2 year experience as dispatcher in the industry
Ability to follow procedures and regulations
Ability to remain calm in a stressful situation
Fluent in English
Incredible multitasking abilities
Great communication skills
Ability to rapidly input information into a data entry system
Great customer service skills
Ability to schedule and follow through with callers

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