Hotel Front Desk Clerk (NOC 6525)


Job Details
•Location: Whitehorse, Yukon
•Salary $15 hourly for 35-40 hours per week
•Terms of employment : Permanent offer / Full-Time
•Start date: as soon as possible End date: when job is filled

Stratford Motel is looking to hire a Front desk clerk to work full time. Front Desk clerks spend most of their time interacting with the guests that stay at the motel and need to be friendly and outgoing.

Job requirements
English and second language
Completion of secondary school
At least 6 months experiences or business administration/hotel management diploma preferred but not necessary
Customer service experience needed
Weight Handling Up to 15 kg
Able to work morning and night shift
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player
Mathematical skills needed for calculations

-Check in and check out guests in a friendly and professional manner ensuring accuracy of all information/billing
-Greet guests with professional and friendly manner with clear speaking voice and able to explain local attraction as well as near by city attractions
-Complete registration process by hand and computer, confirming the guests information including number of guests and room rate.
-Verify and imprint credit cards for authorization using electronic acceptance methods. Need to be able to handle cash, make change thoroughly. Able to accept and record vouchers, PO and other forms of payment.
-Answer all client questions and incoming calls in a professional manner. Redirect phone calls to the appropriate department and take down messages.
-Monitor, organize and forward emails. Able to write back to guests in appropriate and professional manner. Retrieve mail and small packages for customers as requested.
-Track and order office equipment and supplies
-Maintain records and files
-In event of dissatisfaction of guests, able to keep calm and stay polite, and negotiate compromise
-Listen to guests complaints and conduct a research on why the room was not satisfactory
-Keep up with housekeeping and maintenance for smooth running of the property and satisfaction of our guests.
-Send faxes, make photocopies, as required by the guests
-Comply with attendance rules and be available to work on a regular basis
-Need to observe and detect signs of emergency situations

Staff responsibility:
-To make sure all matters relating to hygiene, health, safety and emergency procedures as laid down by law and by company
-To work and communicate in a professional and ethical manner with colleagues and guests to achieve standards required by company
-To provide exceptional customer service with positive addressing of guest concerns/complains in line with company
-To assist with team member
-To maintain punctuality, appropriately dressed and personal hygiene
-To assist with cleaning duties in order to maintain a clean and well-organized work area in line with property (including staff room and washroom, office and waiting area)
-To contribute to the security of the building, company assets and guest/co-worker safety with full adherence to security procedures with proper handling of keys/cash as appropriate to the position

Please send in your resume, cover letter and reference letter from previous work place.
There would be an email back to schedule for an interview if you fit the requirement.
Only qualified applicants will be contacted. Phone applications will not be accepted.