UC Specialist

  Vancouver

Description

Job Description:The UC Specialist provides installation and support services working within Netagen Service Orders (SO) as assigned by a Service Manager. The UC Specialist is fully engaged in high-end voice and collaborative solutions, and making all kids of products work together in an IP and SIP environment. They provide creative, engaged solutions under tight timelines to customers satisfactions. PRIMARY RESPONSIBILITIESAction tickets through customer or Combat ticketing systemIntegration and support for a wide range of productsRespond to monitoring alarms and provide remediationGenerate, facilitate and manage vendor ticketsPreventative maintenance as requiredProvide knowledge and mentorship to other functionsPassword resets, MAC (Moves/Add/Change)Trunking and routing changesApplication supportPreventative maintenance SKILLS & EXPERIENCE REQUIREDNortel/Avaya certification in at least two streams. 2 + years experience in a telephony environment.Operations and repair knowledge in applications including voicemail, call recording, soft phones, conferencing, desktop messagingFluent in IP, connectivity, routing, integration, product configuration and testingListening skills and the ability to accurately interpret the customer requirements.Demonstrated ability to diagnose, investigate and triage under time constraintsClean driving recordRequirement to obtain and maintain security clearances, Provincial, Federal and customer specific as required. Company Description:Netagen, formerly Combat Networks, is launching into the future of information and communication technology (ICT) solutions. Building off of 20+ years in the industry as a trusted partner, putting client needs first, Netagen continues to empower businesses with innovative, flexible and personalized solutions. Job ID: 30078559
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Netagen

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