Service Technician

  Vancouver

Service Technician

As the Service Technician you will provide superior customer service to Canon clients by maintaining, cleaning, and repairing high-end black-and-white and colour machines, and managing an assigned territory.  You will also ensure the maintenance and control of Canon property, regularly review role-related information, provide guidance to junior personnel and attend relevant training sessions and courses. 

We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness! By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face. Our Workstyle Program offers the best of both situations: structure and sociability with independence and flexibility.

Key Responsibilities

  • Follow contact protocol when discussing service-related matters with Dispatch and FSM:
    • Product information
    • Customer concerns
    • Parts problems
  • Adhere to customer requirements in providing quality products and service
  • Respond to customer calls in a prompt and efficient manner
  • Accomplish assigned service calls thoroughly within an average time per call as defined by management
  • Perform equipment repairs and conduct preventative maintenance using the most cost-efficient methods
  • Complete standard network installations of equipment
  • Fill out performance reports on unusual equipment problems
  • Submit all service reports in a timely fashion
  • Maintain parts inventory, and order parts as necessary
  • Assist Level 1 & 2 technicians in field problems

What We’re Loking For

  • Completed post-secondary education (specialty in technical or technological electronics and/or business equipment)
  • Minimum 4 years experience in a related field
  • Computer knowledge (working knowledge of Microsoft Windows, Microsoft Office Suite)
  • Demonstrated knowledge of and aptitude for electro-mechanics
  • Proven knowledge of colour theory
  • Good interpersonal and communication skills, with the ability to deal with people in all levels of the organization and its customers in a diplomatic and professional manner
  • Able to install and set-up delivered equipment
  • Strong organizational skills, with the ability to organize a territory effectively to minimize travel time and to maximize on number of clients to service
  • Must possess a valid driver’s license, a safe driving record, and a dependable vehicle

WHAT’S IN IT FOR YOU

COVID-19 SAFETY PRECAUTION

  • By monitoring public health conditions and following local COVID-19 guidelines, we are taking necessary precautions and putting the safety of our employees and candidates first

REMOTE WORK

  • This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
  • When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

  • Comprehensive health coverage plan that includes medical, dental and vision
  • Life insurance, disability and wellness programs
  • Vacation, Paid Personal Time and Sick days
  • Matching RRSP contribution & Profit Sharing Program
  • Tuition Assistance Program for professional continuing education
  • Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

  • Employee referral program
  • Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
  • Local community involvement (virtual until regulations allow for in-person)
  • Employee appreciation events & initiatives (virtual until regulations allow for in-person)

Canon is committed to the health and safety of our employees, customers and communities.
A critical component of our workplace safety program includes our COVID-19 vaccination policy.

Employees are required to be fully vaccinated and must provide Canon with proof of vaccination or undergo regular COVID-19 Rapid Antigen Screening in order to access the workplace. Canon will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.

Come and join our team and reap the rewards as we work to take Canon to the next level!

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us via email at accessibility@canada.canon.com or via phone at 1-855-531-3850 or 905-863-8713

Since 1973, Canon Canada has been the leading provider of consumer, business, professional and medical digital imaging innovation. Technology continuously changes, but our vision and commitment to delivering exceptional solutions and great customer experiences never does. 

Headquartered in Brampton, Ontario, with 12 additional offices across the country, Canon is the preferred choice for technology and services that enhance the lives of people and drive business performance. We are committed to the highest level of customer satisfaction and loyalty, and provide 100% Canadian-based service and support for every product we distribute.

Every day our team comes to work excited to tackle real-world challenges, conceive new ideas and develop groundbreaking, innovative solutions — to make a difference for our customers, our business partners, our colleagues and our company.

We’re proud of the difference we make for our customers and our business partners, and in the communities where we live and work.

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Canon Canada
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