Scheduling Coordinator



Job Description:Scheduling Coordinator Our Scheduling Coordinators are responsible for ensuring strategic scheduling support for their assigned portfolio of sites. This is primarily achieved through proactively addressing resource needs, filling open shifts, and reducing overtime through strategic initiatives. The Scheduling Coordinator will ensure that all officers that are scheduled into shifts are compliant with any specific contractual requirements. This position ensures a lifeline between Paladin and its varied customers by ensuring that the deployment of our security officers matches their contractual requirements. This is an entry level role within the scheduling department under the supervision of experienced team members to assist with scheduling tasks across a range of operational deliverables. If you are looking to start your professional career at one of Canada’s top employers, look no further! We are seeking a candidate for full-time day and afternoon shifts during weekends and weekdays. KEY ACCOUNTABILITIES:Strategically identify open shifts / open lines and schedule officer resources using the provided pool of employees.Create, update, and modify work schedules for Security Officers within Paladin Security.Work within a team-oriented environment to ensure that all scheduling needs are met.Process coverage cancellations and redeploy officers into open requests.Strategically plan schedules to ensure effective use of resources and minimize unnecessary overtime.Provide information to staff as requested regarding additional shifts, vacation requests, last minute book-offs, and shift availability.Work with the Scheduling Leadership Team to ensure schedules are complete and adhere to our contractual obligations.Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, ASLs, Senior Management and our Operations Centre.Work to develop knowledge of Paladin’s contractual obligations for the Portfolio(s) that you are assigned to.Complete daily and weekly reports to send out to management team.Performs other duties as requested to assist with corporate and/or branch needs.Ensure that all inbound calls are answered or responded to by the end of shift.Complete a shift summary MS Form, highlighting the specified KPI’s. SKILLS AND QUALIFICATIONS:Post-secondary education in business administration or related is preferred.Working knowledge of Employment Standards Legislation and Human Rights Legislation is considered an asset.Strong interpersonal and leadership skills, and excellent verbal and written communication.Demonstrated ability to plan, organize, problem-solve, and execute solutions.Strong organization and ability to plan logistics. Ability to multitask and continuously adjust priorities to meet operational demands.Proven ability to build and maintain strong working relationships with internal stakeholders.Creative ability to foster new and innovative ways to perform and succeed.Ability to meet strict deadlines and flexibility in time allocation.Experience in scheduling using WinTEAM scheduling software, administration or security supervision would be considered an asset.Strong working knowledge in MS Office software.Excellent communication skills, both written and verbal. Job ID: 21466774
Paladin Security

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