Retail Shift Leader – Located at YVR Airport


Job Description

Located at YVR Airport



Hudson is North America’s leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We couldn’t serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We’re dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler’s Best Friend. We strive to ensure we’re fulfilling our team members’ career potentials through training, skills-development, and career pathways – as our team members grow and succeed both personally and professionally, so does Hudson.

World Duty Free, our specialty duty free stores located across the International and US Terminals at Vancouver International Airport (YVR), we are Vancouver’s largest beauty department and boast a liquor selection unmatched by any other airport in the world. WDF stores bring you the latest luxury brand items at value prices our unparalleled selection of premium local and global brands range from everyday cosmetics and confectionery to fine wine and local food, fragrances, rare whiskies, authentic Canadian souvenirs and high-end fashion.

What We Will Offer You:
• A competitive salary
• A 20% off Hudson Employee Discount
• A 50% off Hudson Food & Beverage Discount
• Commuter benefits including transportation and parking assistance
• Medical/Vision, Dental insurance, RRSP with company contributing
• Tuition Assistance Program (TAP)
• $300 hiring bonus for joining our team (Hiring Bonuses are taxable income and will be paid out in two increments: the first payment is provided after successful completion of 30 days and the second, final payment is provided upon completion of 90 days. Employees must be active at the time of each payment).

This Shift Supervisor Job Is For You, If You Enjoy:

Responsible for managing the store and its shift team and for ensuring that the store provides the highest level of Customer Service possible. The Shift Supervisor inspires, leads, and develops a team of Sales Associates to deliver on the company objective of excellent proactive service to ensure an exceptional customer experience. Highly energetic, the Shift Supervisor coaches and updates their sales team regularly on opportunities for continuous improvement of their skills and knowledge to drive sales.

Key Accountabilities:

Key responsibilities include selling & customer experience, team & service management, and product & presentation management.

• Promote quality customer service among staff by acting as a positive role model.
• Be personally available to all customers to communicate and identify their needs and address their questions or concerns.
• Maintain feedback loop to the other departments with customer comment cards and employee opinion.

• Maintain employee attitude and morale by recognizing outstanding performance and service, motivate, and develop staff, communicating their incentive results on a daily basis.
• Together with the Terminal/Store Manager, evaluate all store employees.
• Verify staff positioning during the shift according to the shop activity, priority, coordinate holidays, and absences from the staff member.
• Ability to analyze situations based on business observations and identify people that need special attention

Sales & Operations
• Analyzes sales data to set sales goals and implement sales program to meet targets
• Works closely with cosmetic brands, agencies, and their teams
• Ensures brand performance is tracked and targets are achieved by applying effective sales techniques and tools
• Provides inventory purchase suggestions based on sales history and trends
• Ensures pricing, signing, and ticketing of merchandise are accurate
• Coordinates and implements in-store promotions
• Identifies “peak hours” and schedules shifts accordingly
• Responsible for opening and closing the store and securing all assets.
• Ensure that store is in compliance with all Airport, Provincial and Federal employmentLaws/regulations.
• Communicate necessary information at the beginning of shift, including targeted Sales, promotions and new products, company policies and procedures.
• Organize and coordinate shift plans. Track the daily sales, Analyze if any issue in the shop might be affecting the weekly sales, and communicate it to the Terminal/Store Manager.
• Improve the Customer experience through excellent operation standards (cleaning, stocking, front facing etc.). Monitor and improve store standards.
• Guarantee the shop standards are in place, ensuring correct pricing and checking expiry dates.
• Supervise inventory counting at the end of shift, conduct staff bag checks.
• Assists in preparation for Full inventory count, ensuring that the staff and areas to be counted are prepared and ready for the count.
• Oversees specific category, including product RTV, price changes, merchandising standards, TSRP and promotional changeovers.
• Implements marketing strategy, ensuring product supply and coordinates team.
• Assume Terminal Manager’s responsibility in his/her absence.
• Ensures all health & safety protocols are adhered to at all times

• Responsible for the correct cash handling from the cashiers and for training the needed processes and procedures.
• Reconciliation of cash, card and bank deposits.
• Verify floats, routine till audits and monitor cashiers at all times.
• Investigate any cash discrepancies together with the cashier to identify and solve problems.

Required Qualifications:
• 3(+) years of retail experience with at least 1 year in a supervisory/leader role within the Cosmetics retail/service industry.
• Excellent analytical, critical thinking, and troubleshooting skills.
• Excellent listeningand communication skills
• Proficient in MS Excel, and adaptable to other systems as required
• Proficient with handling a POS register machine and cash & knowledge of Microsoft Office-based applications.
• Consults and helps plan daily activities with General Manager/ Operations Manager and other Supervisors; manages the activities of staff.
• Understanding of basic retail concepts, Strong working knowledge of retail operations, including cash and inventory control, markdown compliance, merchandise handling and shrink management.
• Ability to deal with stressful situations in a diplomatic & professional manner demonstrated ability to build effective teams & motivate employees
• Organizational skills, self-starter & highly motivated. High energy level & positive approach to job & group responsibilities. Strong leadership skills and problem-solving skills.
• Ability to work flexible shifts, including weekends and holidays. Able to work additional hours when necessary. Have open and flexible availability to work any shift on weekdays, weekends and holidays. Work a Full-Time schedule.
• Must have a valid driver’s license and vehicle due to operating hours.
• Ability to work in a fast-paced environment
• Good time-management skills and multi-tasking abilities
• Successfully clear a criminal background check RAIC requirements

Preferred Qualifications:
• High School Diploma or equivalent

Some of our company-offered benefits for you and your family include:
• Health & Well Being: Medical/Dental/Vision Insurance
• Paid Time Off
• Various Personal and Parental Leave Programs
• Universal Life Insurance
• Retirement Programs & Matching Employee Contributions: 401K & RRSP
• Employee Recognition & Anniversary Programs
• Training, Development, and Growth Opportunities
• Tuition Assistance & Scholarship Programs

“Depending on the location of the position, applicants must be currently authorized to work in the United States or Canada for any employer.”

“Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.”

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.


Job ID: 15109653
Hudson Group
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