Remote – Salesforce Operations Specialist

  Vancouver

Job Description

Job Description

As Operations Specialist you’ll become an expert in the health and quality of the tools Shopify employees use to empower valuable conversations with our merchants. You will help resolve issues and provide teams with analysis, bug reports, and suggested improvements. The ideal candidate is passionate about solving problems, has experience providing operational support to a sales and service organization on the Salesforce platform, serving as a key point of contact as it relates to our sales & marketing product line.

You’ll get to do things like: 

  • Be the main point of contact for operational questions received from user base; triage where required

  • Perform regular health checks for optimization, accuracy, and security

  • Work collaboratively with business stakeholders and Salesforce Operations and development team to support the needs of our internal customers/users

  • Track tool(s) license assignments/usage month over month, service disruptions/downtime

  • Analyze tools usage and performance, using these insights to report on and improve product performance

  • Manage a solid understanding of sales & service operations and Salesforce platform technology

  • Troubleshoot and escalate issues as necessary, championing them through to completion

Qualifications

  • Hold operational knowledge of SFDC platform, case queue and 3rd party tools

  • Hands on experience working on Salesforce.com Platform; Sales & Service Clouds
  • Strong sales & service operational knowledge and problem solving skills
  • Proven success building relationships across all levels

  • A solid base of experience in technology solutions, integrations, Saas, service centre, or sales operations

  • A willingness to learn in a fast paced environment with a can do, hands on attitude to get the job done

  • Proven track record to see problems through to resolution

  • Be comfortable with ambiguity & working in a fast paced environment

  • A willingness to look at a problem from all angles; be curious

Additional Information

We know that applying to a new role takes a lot of work and we truly value your time. We are looking forward to reading your application!

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team – so if your experience is this close to what we’re looking for, please consider applying.

PandoLogic. , Location: Vancouver, BC – V5Y 3X7 Job ID: 17347724
___________________
Shopify
View original article here Source