Logistics Specialist, Customer Service Representative

  Vancouver

Are you looking to start a career with one of the top ten global logistics providers?! We are looking for customer service representatives in the Greater Vancouver Area who are creative problem solvers and wish to be part of a great organization that offers stability and growth opportunities.

This is a full-time position that involves heavy phone contact between external and internal customers. In addition, the position is responsible for billing and data entry tasks. As a Logistics Specialist CSR, you will be responsible for monitoring drivers’ delivery activity, scheduling, delivery, and routing issues with external customers and contracted drivers.

If you have the following, we would love to hear from you!:
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations

This position has a ASAP start date, so apply today!

Please note this is not a remote role and you must be located in Greater Vancouver.

Advantages
• Work with a leader
• Great work culture
• Eligible for benefits from Day 1
• Lots of opportunities for growth
• Working hours: Shifts available : 2. Tuesday-Saturday 07:30 am- 04:00 pm, Sunday-Thursday 07:30 am-04:00pm, however, flexibility is needed as this could change based on business needs.
• Salary: $19 per hour

Responsibilities
• Maintain phone communication between external customers and contracted drivers/couriers
• Assist contracted drivers with delivery issues
• Resolve any customer issues, complaints and answer questions
• Monitoring progress of delivery routes
• Customer billing and data entry tasks
• Assign drivers/couriers delivery routes
• Oversee all unloading processes of returning routes at days end
• Additional duties as requested

Qualifications
At a minimum, you’ll need:
• 1 year of experience in a customer service role resolving issues and responding to customer requests

It’d be great if you also have:
• High school diploma or equivalent
• Experience in a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations

Summary
If you are interested in growing your career with one of Canada’s Logistics Leader, apply directly or send me your resume at arshdeep.dhillon@randstad.ca or morgan.paquette@randstad.ca (604) 345 1367 with the subject line: Logistics CSR role!

Please note this is not a remote role and you must be located in Greater Vancouver.

We thank all applicants, however, only those selected for interviews will be contacted.

Thank you,

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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