Hotel Front Desk Agent



Job Description:Job Summary Being a part of the Guest Services Team, you will report directly to the Front Office Manager. Responsibilities include assisting our guests, making reservations, checking in and checking out guests, and dealing with financial transactions on a daily basis. In this capacity, you will be challenged to deliver the highest level of customer service, ensuring our guests have a memorable experience, so they come back to stay with us again. If successfully chosen for the role, the selected candidate must be self-motivated, highly organized, and goal orientated with a passion for working with people. Responsibilities As mentioned above duties include checking guests in and checking them out according to standards, making reservations, and making changes to reservations.Answering phones in a professional manner.Dealing with cash and other financial transactions and making sure all transactions that are made balance out.Assessing all guest needs, making sure that are accommodated to the best of one’s ability, which includes resolving any issue during the guest’s stay. Moreover, this also includes making sure to arrange services for any guest with special needs.Dealing with groups, assigning rooms accordingly for them, and preparing a rooming list. This also includes processing both arrival and departure for them and setting up payment methods.Make sure that room inventory doesn’t get overbooked.Assist with achieving hotel targets, including the Hotels loyalty program enrollments and achieving Medallia targets.Some clerical duties also include photocopying, faxing, scanning, and filing documents.Following emergency protocols, making sure an emergency report is created every two hours, in case of an emergency.Other tasks assigned by management Qualifications Required Knowledge Skills and AbilitiesA positive friendly and outgoing attitude at all timesAbility to rapidly learn and adapt to new business processes and best practicesExcellent Customer Service skillsExceptional phone skillsStrong organizational and time management skills.Excellent verbal and written English communication skills are requiredStrong communication skills; ability to communicate effectively in a team and influence others.Bilingualism will be considered a strong assetAbility to MultitaskAbility to keep themselves busy during downtimeExcellent knowledge of Microsoft OfficeKnowledge of working with Point of Sales SystemPreferred knowledge of working on SynXis PMSAbility to work independently, with minimal supervisionExceptional negotiation and sales skills.Ability to stay calm under pressured situationPunctuality PREFERENCE WILL BE GIVEN TO CANDIDATES WITH PREVIOUS HOTEL EXPERIENCE.Company Description:Everyone needs a place to lay their weary head. For travelers visiting Surrey, Ramada by Wyndham Surrey/Langley is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants, Ramada by Wyndham Surrey/Langley makes it easy to enjoy the best of Surrey. Job ID: 42946912
Ramada LangleySurrey

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