Work From Home Director of Customer Success

May 6, 2023 Toronto

Description

Job Description:Do you enjoy helping organizations build teams, establish innovative engagement models, and work with high-performing, talented people? Do you want to help a new venture capital & marketing lead generation ecosystem realize tremendous success? Do you understand the B2B sales journey and have the insight to support startups pursuing leads? If you do, we have the perfect job opportunity for you! As a Partner Success Director, you will be a trusted leader, driving a cross-functional, unified pilot/partner experience to transform startups’ growth through lead generation and qualification marketing efforts. Upon joining our Success team, you will be critical in building a team to deliver Pilot/Partner success by enabling startups to rapidly and successfully onboard, adapt, and realize business value from our proprietary WinDifferent lead generation platform. In the Customer Success Director role, you will lead a team to interact daily with Pilot & Partner customers helping them to see the value, onboard, and troubleshoot issues. Your team will lead the joint development of Success Plans with each customer to align their objectives and expectations and agree to monitor progress. Working with the team, you must foresee and troubleshoot challenges with the startup’s sales journey. You’ll need to provide insight, best practices, aid in sales lead qualification, and sales playbooks with a player-coach mindset. What You’ll Do: The activities you will perform are all aligned with the purpose of helping our customers achieve their desired business outcomes through leveraging our lead generation platform. You will lead a team to orchestrate the adoption and consumption of our products and services. After you have the customer on the right path, learn their products, services, target market, who their customer is today, and where they want to take the business tomorrow. That will allow the team to advise internally on building a marketing campaign. As you and your team expand our offering, you will proactively look for best practices to share and sales playbooks to enhance and maximize the value of our product offering. The Partner Success Director will lead a team of Partner Success Managers and Associates. Here’s what we are looking for : * Bachelor’s degree or equivalent. Preferred Master’s Degree. * 10+ years of relevant customer/partner success, business consulting, professional services, or sales experience or a combination of education and work experience with demonstrated success in Partner Success and leadership. * 7+ years of diversified leadership, planning, communication, organization, and people motivation skills. * Strong influencing skills and ability to build lasting relationships across multiple layers of the organization. * Ability to demonstrate experience managing complex Partner problems in a fast-growing, dynamic environment supporting executive leaders. * Definable experience influencing change management, problem resolution, and coherently communicating complex ideas to cross-function groups in a scaling environment. * Demonstrated people leadership and skill development required to foster team development, hiring, and emphasis on continuous improvement. * Demonstrated cross-functional collaboration to drive high performance, achieve milestones, and value commitments across customers/partners. * Legally authorized to work in the US. What we offer: * 100% remote work. * Work-from-home hardware setup. * Flexible hours – make your schedule. * PTO, parental leave, and other special leaves. * Healthcare coverage (Vision and Dental). * Life Insurance. * 401K Plan. * An excellent compensation package, including base salary and commissions — well above the market average. * Strong sales operations and travel & events coordination teams within the company to support your role. * You can grow at the speed of your learning curve. * An innovation-driven, diverse, and multicultural work environment that provides the support and resources for its professionals to thrive. * The chance and resources to be a game-changer for one of America’s fastest-growing, leading software development companies. Join us and be a part of the BairesDev® success story. Apply Now! Company Description BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth on exciting projects. We are the leading Nearshore Technology Solutions company. We architect and engineer scalable and high-performing software solutions to meet the business challenges of our clients. Using our tech expertise and cross-industry experience, we evolve digital transformation into digital acceleration. Our ultimate goal is to create lasting value throughout the entire digitalCompany Description:BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth on exciting projects.\\r\\n\\r\\nWe are the leading Nearshore Technology Solutions company. We architect and engineer scalable and high-performing software solutions to meet the business challenges of our clients. \\r\\n\\r\\nUsing our tech expertise and cross-industry experience, we evolve digital transformation into digital acceleration. Our ultimate goal is to create lasting value throughout the entire digital transformation journey. \\r\\n\\r\\nWith 3,000+ seasoned engineers in 36 countries, we provide time zone aligned services to empower Fortune 500 companies and leading brands. Working for clients like Google, Rolls-Royce, Johnson & Johnson, Pinterest, and ViacomCBS, we’ve been reimagining the tech landscape for over a decade. \\r\\n\\r\\nBairesDev runs on talent. Since the day we opened our doors, hiring the Top 1% of IT Talent has fueled our business and culture. That’s why we created a rigorous selection process to recruit only the most experienced Software Developers and Engineers in Latin America.\\r\\n\\r\\nWhat does it take to work for BairesDev? Our rigorous screening method demands expert level tech skills and credentials, fluency in English and code, exceptional references, and top scores in a multitude of tests.\\r\\n\\r\\nEach year over 1.2 million Software Developers and Engineers apply. Only the Top 1% makes the BairesDev team. The result? The most talented, experienced technology professionals available, on-demand to deliver end-to-end Technology Solutions for startups to Fortune 500 companies. Job ID: 44586484
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BairesDev

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