Technical Service Representative

  Toronto

Description

Job Description:We have an exciting opportunity for a Technical Service Representative working from home. The successful candidate will be accountable for delivering an outstanding customer support experience through different contact methods such as phone, zoom or messaging. You will be focusing on resolve the customer’s concern while respecting also their time. Typical DayYou are the biggest advocate for our customers world wideLook for opportunities to improve our business and simplify customer experiencesAbility to work independently through a work from home environmentAccurately document customer interactions and escalate service issuesProvide feedback to leadership teams to improve customer experience Your skills/experienceDemonstrated customer service experience within a retail, sales, or call center environmentGeneral knowledge of Wifi, connectivity, and networkingExceptional customer service and communication skillsAbility to type at least 40 words per minuteProfessional business mannerExcellent organizational and multi-tasking skills and adaptable to changing priorities and challenging situationsA positive “can do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity Benefits:Company eventsCompany pensionDental careDisability insuranceEmployee assistance programExtended health careLife insurancePaid time offVision care About us: We help local business owners, to get new customers by creating custom online ad campaigns that bring exclusive clients right to their doorstep! Job ID: 37212726
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