Senior Customer Service Representative – Bilingual

  Toronto

Description

Job Description:Senior Customer Service Representative – Bilingual(French)Toronto, ON – Will work remote3+ MonthsJob Description: Responds to both standard and more difficult customer inquiries regarding products and services the Company offers.Answers, documents and monitors call center calls, emails and transactions.Researches to respond to customer inquiries, and responds formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer.Requests additional/missing information from the customer via letter or telephone call to answer customer inquiries.Documents client issues and escalates issues to appropriate parties to resolve.Provides written and verbal feedback to colleagues in a professional manner. Job Description For PostingJob Description For PostingResponds to both standard and more difficult customer inquiries regarding products and services the Company offers.Answers, documents and monitors call center calls, emails and transactions.Researches to respond to customer inquiries, and responds formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer.Requests additional/missing information from the customer via letter or telephone call to answer customer inquiries.Documents client issues and escalates issues to appropriate parties to resolve.Provides written and verbal feedback to colleagues in a professional manner. Job ID: 14228256
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Axelon Services Corporation

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