RQ01093 – Solutions Designer – Senior



Job Description:WE’RE HIRING!Must Haves:Hands on experience with Siebel configuration and customization, BIP Reports, Web Services, SQL, XML, DHTML/HTML, and JavaScriptUnderstanding of Siebel Application Architecture, hands on Siebel Administration, Siebel development environment setup, Web Services and workflows design, hands on Siebel Remote Client Nice to Have:Public Service Experience NoteAssignment Type: This position is currently listed as “Onsite” due to COVID-19 related WFH direction. Once OPS staff are required to return to the office, the resource under this request will be required to work onsite as well. Project Background Information The mandate of MTO’s Road User Safety Program is to develop and support Ministry strategies for improvement of road safety and vehicle mobility through: Education enforcement and regulation of safe driving behaviour; andPromotion of vehicle and motor carrier safety while striving to provide excellent customer service The program works with many partners including police, community groups, safety organizations and the private sector to reduce fatalities and injuries on Ontario’s roads. The program also manages the driver licensing service, which issues permits to drive, in the form of a Drivers’ Licence Card, to qualified Ontario residents. Key Priority Areas currently include: Road Safety: continue to improve road safety for all road users;Business Integrity and Modernization: uphold public trust and pursue change to meet clients’ needs;Service Delivery Partnerships: develop relationships and oversight of delivery partners;Enhanced Public Service and Customer Satisfaction: provide quality products and services Horizontal Integration and Collaboration:support development of integrated and efficient products and servicesimproved system integration (i.e. alleviating stress from primary databases) MTO has overall accountability to maintain the provincial driver, vehicle and carrier I&IT systems consisting of more than 65 applications, in partnership with the Labour and Transportation I&IT Cluster. These systems touch most Ontarians in one way or another. They collect and manage data for Ontario’s 8.9 million drivers, 10.6 million vehicles, and 85,000 registered truck and bus carriers. The systems process over 30 million business transactions each year. More than 40 key stakeholders, including delivery agents, partner ministries, and external customers rely on the ministry’s computerized systems to provide and process data and information. This consultant resource will be used to augment our current complement of full time staff, to extend the cluster’s capacity in a flexible and timely manner, to ensure we have the ability to meet defined timelines in order to ensure delivery for the business critical requirements. Responsibilities/Assignment Deliverables: Monthly Performance Status Report:Provide technical support for the implementation of the DEV/SIT, QA, UAT and Production environments at the cloud hosting solution for RUS Transformation Program Phase 2:Provide technical expertise in the planning and estimation of the hosting Environments subscriptions – Logical configuration of Siebel/BPM, working in conjunction with Architecture Provide technical expertise in the environments planning, verification and management during project execution and stabilization periodDevelop options and provide recommendations for RUS Transformation Program Phase 2 project infrastructure solution build, inclusive of parameters for option evaluation and decision makingProvide technical expertise in the completion of client-side elements of the solution, such as desktop package certification and installation and peripherals acquisition and setupCollaborate with solution vendor, project team, solution architects, SDC/ITS, LTC IAST staff and third parties engaged by ITS to facilitate agreement on and acceptance of the infrastructure solutionfacilitate creation of project documentation required by ITS process and OPS gating processProvide technical support coordination for QA and UAT testing, including engagement of IAST, Data MoD, ITS technical teamsProvide technical expertise in the provisioning and implementation of ENA Connectivity – after approval for the Vendor for RUS Transformation Program Phase 2Provide technical expertise in the planning, provisioning and implementation of the Open Text Enterprise ServiceProvide technical material in the preparation of Architectural artefacts from an Infra perspectiveProvide technical expertise in the preparation and implementation of Service accounts, connectivity and securityProvide support for cloud pipeline management and deployment supportCompletion of physical infrastructure for DEV/SIT, QA, UAT and Production based on Project PlanAcceptance of related ITS/SDC/LTC deliverables (such as requirements document, solution concept document, infrastructure build, project charter document, SOW document) for each environment (DEV/SIT, QA, UAT, Prod)Completion of the desktop package certification and installationCompletion of the acquisition and setup of required peripherals devices (such as scanners, printers, barcode scanners, POS Pads)Full environment readiness (HW, SW, ENA connectivity, VPN, VDI access for Vendor and internal teams) based on Project PlanCompletion of the connection to the Enterprise Open Text Services based on Project Plan Completion of all necessary accounts and user/support profiles based on Project PlanCompletion of all connections to all non-core and/or legacy components identified for the RUS Transformation Program Phase 2Completion of vendor connectivity through a remote access connectivity proposed by Microsoft/LTC/SDC/ITS, such as ENA, VDI VPNTechnical Leadership, coordination, and facilitation as requiredProvide technical expertise to the project manager in the release and deployment management, change management, problem and incident management, service level management, and service transition from project team to operations team and related processes on-goingProvide Technical expertise to the project manager in the management of changes from agreed scope, schedule or quality for infrastructure, network, and access updates through Change request process – provide technical assistance in the issuance of change requests and management approvalsProvide technical expertise in the preparation and follow up on Change requests (CR’s/ PCR’s) and Change Request (CRQ’s) to manage infra changes via ITS/TSO/DMO etc. including technical expertise as required at the Change Control Board (CCBProvide technical expertise in Code drops planning and management during project execution and stabilization periodCRQs, Implementation, Application Promotion plans and schedules, approvals, approval forms based on Project ScheduleProviding input for CR’s preparation for CCBEnsure readiness of requested changesTechnical oversight of code/package drops and implementations into QA/UAT/Production EnvironmentsProvide Technical expertise and necessary activities in the management of the Hardware and Software Inventory, such as physical and virtual servers, network assets, software licenses:Provide technical expertise and execution of Software media preparation (licenses, renewals, media storage etc.)Provide technical expertise in the management and execution of software license renewals;initiation of the process, engagement of OPS partners to obtain information required for procurement, support to project manager and procurement teamProvide the appropriate technical details for the regular update to the Inventory spreadsheet Initiate, run and complete software acquisition and renewalsProvide technical expertise in the management of Issues and Risks including formalization and documentation of Project decisions and actionsProvide technical expertise in the follow ups on project risk mitigations strategy and issues/ actions executionProactively identify risks related to RUS Transformation Program Phase 2 project infrastructure solution and propose mitigation plansAction any items that require resolution from a technical perspectiveTechnical input to the project manager for updating the weekly IRAD or other designated toolsEnsure Project Manager / Program Manager / Advisor awareness of high impact/priority issues; escalate as appropriateComplete technical actions as identifiedProvides input to the Project Manager to Develop and updates project schedules considering the project objectives, responsibilities, accountabilities, timelines and resource availability Provide technical input to project manager to create Work Breakdown Structure for infrastructure solution buildProvide conduit into ITS organization on technical level on behalf of the project. Ensure that ITS activities have associated project plans or action plans with sufficient level of detail, i.e. defined tasks, owners, target dates and dependencies, for tracking and reporting purpose Follow up on ITS execution, monitor progress, raise alerts and initiate corrective actions Coordinates the technical acceptance for vendor deliverables for Service management Provides technical support, escalation and resolution to incidents, changes and/or releases Provides technical expertise to the Program Manager/Advisor in the preparation, organization and walkthrough of DAC’s with the vendor for each deliverableProvides technical expertise to the Program Manager/Advisor in the preparation of DAC’s ElaborationProvide technical feedback for Project Post-implementation reviews and project closeout reportList of project inter-dependencies, with associated milestonesProvide input to Project Managers in preparation of Project Plan pertaining to Infrastructure Content for Weekly status report (input to Project Manager)Content for Daily Project Status Reports (DPSR) and other reports Project Post-Implementation review and close-out report Skill Set: The candidate must be able to work in a multi-project, multi-disciplinary enterprise environment seeking input and comments from other major initiatives. All mandatory general skill requirements as described in Role 22, Level 3, Solutions Designer Senior Experience developing and implementing infrastructure solutions for vendor-delivered applications within OPS including data conversion and migrationKnowledge of technology developments, trends and new products to evaluated application to client short and long-term technology requirements.Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills Strong knowledge of Software Development Life cycleSkill set: communication (written and oral), collaboration, presentation, judgement, influencing, organization, time management, problem solving Proficiency in Excel, Word and PowerPointSkill Set: Senior Experience developing infrastructure design through LTC/ITS, Oracle and Microsoft organizationSenior Experience in developing infrastructure solutions for providing secure access into OPS network to large offshore development teams.Knowledge of GO-ITS 25 Security Standards and GO-ITS 56 Architecture Standards.Knowledge of integrated networking technologies, mainframe, midrange server, enterprise storage and SAN, and personal computer system technologies, related best practices, OPS directory/messaging standards, standard facilities infrastructure/architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes, how to gather client business requirements; corporate I&IT information mandates, client information technology strategic plan, environment and standards to: participate in the development of solutions; and provide advice on short/long term solution service development activities.Knowledge of leading-edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes.Conceptual and analytical skills to assess and evaluate client needs and cost/benefit analyses for new technology requirements in planning and designing solutions.Senior Experience with systems evaluation to assess condition, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement.Senior experience from various areas of Service Management, such as Release and Deployment Management, Change Management, Configuration Management, Availability Management, Capacity Management, Problem and Incident Management, Service Level ManagementA team player with a track record for meeting deadlinesExperience building infrastructure for Oracle/Siebel/BPM/OCH/ORPOS and BIP stackKnowledge and experience with ITS processes and proceduresKnowledge and experience with OPS gating and architecture checkpoint processKnowledge and experience with OPS security processes and procedures (TRA, PCI)Knowledge and experience managing projects or part of the projectsSenior Experience facilitating infrastructure verificationProven ability to reach agreementsExperience with MTO Registration and Licensing system and integration or other similar government serviceExperience working with IBM AIX/Linux platformExperience working with Oracle Siebel CRMExperience and knowledge of performance turning and analysisExperience with PCI compliance auditExperience and knowledge with web services and IMS mainframe/IMS Connect.Hands on experience with Siebel configuration and customization, BIP Reports, Web Services, SQL, XML, DHTML/HTML, and JavaScriptUnderstanding of Siebel Application Architecture, hands on Siebel Administration, Siebel development environment setup, Web Services and workflows design, hands on Siebel Remote ClientKnowledge of, and experienced with the following computing environments:Database: OracleCRM: Oracle Siebel, Siebel Public Sector, Siebel Tools, Siebel Remote Client, Open UI, BIP, OPAMid Tier: BPMOperating Platforms: Unix (Solaris, AIX)Web/Application Servers: WebLogic, Microsoft IISWorking experience with toolsets that support object-oriented languages and web application development including:Configuration/Builds: Harvest (or similar), AntUML modeling toolsEclipseJUnit, Log4JFamiliar with Siebel Open UI design principles and guidelines, Siebel Open UI customization and configuration.Proven Experience with all stages of automated system implementation in large, complex, high-volume Client/Server systems, with online Mainframe Transactions. Experience with Object Oriented Analysis & Design (UML – Use Case/Class Sequence/ Collaboration/StateExperience in structured methodologies for the development, design, implementation and maintenance of applications.Experience with MTO RUSSB architectureDemonstrable knowledge and experience in working in accordance with policies and procedures of Ontario Public Service Job ID: 48079591
QA Consultants Inc.

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