Member Experience Coordinator / Customer Service / Bilingual


IT company in Toronto looking for Customer Service positions, Bilingual preferred. No Customer Service Experience needed! APPLY USING THIS LINK:

Overview: We are looking for a new grad to join our team as a Bilingual Member Experience Coordinator (English + French OR Spanish) in Toronto. This team guarantees the highest level of excellence to ensure that members rave about our services. They are quick on their toes and radiate positivity. If you are technically savvy and are passionate about delighting customers, you’ll fit right in! Perks: * Free Breakfast provided daily with healthy fruits throughout the day * Recognize your peers and be recognized for being awesome! * Flexible work hours, in shifts

Responsibilities: * Get connected and handle inbound and outbound queries via phone and email in multiple languages (English + French OR Spanish) * Turn our customers into “Raving Fans” using your exemplary customer service * Use your epic problem solving skills to resolve customer inquiries, questions and complaints * Proactively identify ways to improve the Customer Experience and raise the bar on our high standards * Navigate our platform like a pro and stay up-to-date with new features and releases

Qualifications: * Passion for supporting customers and knowing what it takes to create an amazing customer-centric team * The ability to troubleshoot issues with computer systems, web-based applications and mobile technology * Excellent written and verbal communication skills in both English & Spanish OR French * Previous customer service experience * Flexible work hours, in shifts, operating 24hrs and 5 days a week (including regular day shifts and some weekends) * Recently graduated from University or College