Implementation Specialist



Job Description:MCIS Language Solutions is a not-for-profit social enterprise providing language interpretation, translation, transcription, skills testing and training services. We have over 5,000 language professionals on our roster, and serve over 800 customers in 300+ languages. We are committed to our vision of connecting people globally through language. This is your opportunity to add value to a fast-growing organization with a productive work culture. VISION | To connect people globally through languages. MISSION | To improve access to critical information and services through high quality language solutions. VALUES | Respect, Quality, Collaboration, Accountability and Learning Reporting directly to the Director of IT & Internal Operations, the Implementation Specialist will support the planning, evaluation, creation and execution of internal and external technology solutions to support MCIS’ business needs. DUTIES AND RESPONSIBILITIES The Implementation Specialist role is comprised of the main activities as follows: Project ImplementationAssist the Director of IT & Internal Operations and the Internal Operations Manager with the exploration of new ideas / technologies that can be implemented at MCIS to ensure we operate efficiently and provide input / recommendations to help outline and operationalize MCIS technology strategy;Participate in customer implementation kick-offs and requirement gathering sessions;Provide solution analysis and configuration plans, aligning client specific-requirements with project scope;Work with the appointed Project Manager to update clients on project plans, milestones, and tasks;Provide regular status updates to Director of IT & Internal Operations on implementation deliverables and milestones;Regularly follow-up with internal users and ensure implementations stay on track;Engage with external vendors if technology solutions are provided by external technology partners;Support the Director of IT & Internal Operations in the planning, creation and execution of all business process improvements by conducting research, vendor analysis, vendor engagement, performance testing and creation of plans to operationalize solutions. Ongoing Maintenance, Training and Support on business solutionsOversee all business solutions used by MCIS to make sure they operate properly and escalate to internal / external parties when necessary while adequately keeping track of system issues;Conduct and support others on client administrator and end user training sessions via online webinars, over the phone or in-person;Assist clients (internal and external) with troubleshooting and issue resolution with a focus on customer service;Participate in the creation, implementation, and maintenance of client-facing presentations and documents (internal or external). Overall technology supportWork in collaboration with other IT and IO staff members to make sure technology is used to its full potential and help them to identify possible ways to streamline processes. Any other duties that are assigned that are reasonably within the scope of this position. TECHNICAL COMPETENCIESBachelor’s Degree in Computer Sciences or related discipline with focus on software engineering;Knowledge on project management principles for implementation of business solutions for service delivery organizations;Advanced knowledge and proven experience on relational database management system such as SQL server, MySQL, MS Access, etc.;Advanced knowledge and proven experience on data management, data migration and reporting tools such as SSRS, SSAS, etc.;Experience with software in a SaaS / Cloud computing environments with focus on Amazon Web Services infrastructure;Knowledge on programming using various software development platforms / solutions / languages and willing to acquire new knowledge as needed; andProven track record of building relationships with stakeholders, vendors and peers related to implementation projects. OTHER EMPLOYMENT REQUIREMENTS The Implementation Specialist must have the ability to maintain in-depth product knowledge and stay up-to-date with ongoing product releases all while maintaining a high level of customer delight and satisfaction. Strong conceptual, analytical and problem-solving skills;Excellent verbal and written communication skills in English. French is an asset although not mandatory;Ability to communicate effectively;Concern for quality and motivation to reduce errors in personal work;Strong research skills, ability to search, review and analyze relevant information from various sources;Ability and willingness to adapt to and work effectively with a variety of situations;Ability to prioritize work and handle numerous projects simultaneously;Comfortable working under pressure and with tight deadlines;High attention to detail; andAbility to work both independently and as part of a team. Accommodations for job applicants with disabilities are available on request. Job ID: 15131855
MCIS Language Solutions

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