German Speaking Customer Service Consultant



Job Description:Lufthansa InTouch is looking for a motivated German Speaking Customer Service Consultants to add to our international team of travel consultants! The position will start with 4 weeks of virtual training, followed by 2 weeks in Toronto. After successful completion of the training period this will be a Work From Home position. As a part of our team, you can make someone’s day every day through positive interactions, and a continuous learning environment. As a home base position, you can provide this high level of service from the comfort of your own home! On top of that, you will have access to amazing discounted travel rates, so that you can explore the world and meet amazing people along the way! ABOUT THE ROLE: You will use your knowledge of the German language paired with your passion for people to provide professional and efficient call service to our valued travelers. Training will be provided to ensure confidence and success when handling customer calls. Some of your responsibilities as a member of our skilled global team will include:Helping with general flight reservations and making direct salesProviding information about Lufthansa’s products and servicesAssisting passengers with check-inManaging accounts for Lufthansa frequent flyers (Miles & More)Supporting travel agenciesWorking rotating shifts on evenings and weekends as needed WHO YOU ARE: You have a positive attitude and enjoy problem solving to provide the highest quality of service. New opportunities and challenges excite you, and you can’t wait for the opportunity to grow your network internationally. Your other qualifications include:Excellent written & verbal communication in both German (native speaker level) & EnglishPrevious experience in a customer service role assetMinimum high school diplomaSolid understanding of computer systems and softwareSelf-motivated with a positive attitudeTake pride in conducting excellent interactions with colleagues and customersWilling to take part in out training programAble to work on our team for a minimum of 12 consecutive monthsAble to work rotating shifts, including evenings, weekends and some statutory holidays WE ARE PROUD TO OFFER YOU: You will be a part of a unique team spirit and culture – we are the best at being In Touch! We are driven to be best. At Lufthansa InTouch, we continuously upskill and train our team to boost your product knowledge and build your confidence in all aspects of service for air travellers.Competitive Compensation— This position offers a pay rate of $15.70 per hour.Home-Based Work Arrangement— We offer a flexible work arrangement that fits your lifestyle.Comprehensive Health & Dental Benefits— We look after you and your immediate family so that you can focus on the things that matter most.Highly Discounted Airfare— 90% off flights, making sure nowhere in this world is off limits to our amazing team.Development Opportunities— Kick start your career growth path as a part of an international quality leader that is owned and supported by Lufthansa Group.International Exchange Programs— Ready to explore? Pick any of our locations work internationally and travel!World Class Training— We provide a lifelong learning culture with continuous training to enhance your product knowledge, service efficiency and confidence. Does this sound like you? Apply today! ABOUT LUFTHANSA INTOUCH: As a team member, you will be an integral part of Lufthansa’s service excellence. Being the innovative Customer Service provider for the Lufthansa Group, we specialize in customer care for air travel. Our multicultural, multilingual teams operate from seven Service Centres worldwide, providing five-star services to passengers flying with the Lufthansa Group. On top of our Business-2-Customer services, Lufthansa InTouch also designs innovative and cost-effective operational solutions for a select portfolio of business clients. Lufthansa InTouch appreciates all applicants for their interest; however, only those selected for an interview will be contacted. Lufthansa InTouch Peterborough is an equal opportunity employer. We are committed to ensuring equal employment opportunities for all qualified individuals. Accommodation is available as required under the Ontario Human Rights Code. Job Types: Full-time, Permanent Job ID: 3194383
Lufthansa InTouch

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