Business Analyst, ServiceNow



Our client, located in Toronto, is looking Senior Business Analyst with a focus on ServiceNow. This is an exciting role where you have the opportunity to work on global initiatives. This role requires the ability to conduct business analysis, understand and document Business Objectives/ requirements, perform gap analysis and develop functional designs/scope projects.

This role is remote right now, with the goal of being in the office in the future.

Work on complex global projects
Opportunities for career growth
Work for a global company

Work closely with the Business owners and the Solutions Delivery team
Work with the product team (including both business and technical staff), internal and external stakeholders to understand, gather information and synthesize findings into business/functional requirements and design documents
Facilitate and participate in working sessions to elicit functional & nonfunctional requirements
Document current and To-be Business processes and Provide assistance in developing strategies and solutions.
Establish and clearly document requirements and develop use cases
Create and refine preliminary design / mockup of new functionality and develop flow charts, functional diagrams and descriptions to communicate application design specifications for projects, as required
Assist product/project manager with development, update and tracking of project management processes and deliverables (e.g., detailed task lists, project schedule, issue logs, financials, status reporting, ongoing monitoring and reporting)
Assist in business case development for IT projects, IT Assessment, project management and methodology development

Completed university degree or college diploma
Experience on ServiceNow
At least 4-5 years’ experience in business analysis, requirement management and the software development lifecycle
Experience leading the business analysis for at least 2 complex application development projects
Experience of ITSM processes

Please apply today with a copy of your resume to be considered for this position.


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