Service Advisor – must have mechanical aptitude – Thunder Bay

  thunder-bay

Fountain Tire Thunder Bay (788 Central Avenue) is searching for a friendly and dedicated Service Advisor.

As part of the front-line staff, the Service Advisor is responsible for ensuring that all customers are provided with top-notch customer service, consultation and explanation of required vehicle services and tire service and tire requirements.

Your duties will include:

  • Greeting and communicating with customers on all aspects of repair
  • Sharing product knowledge and technical expertise with Fountain Tire customers to build existing and new business.
  • Providing service quotes and receiving customer authorization for work to be performed on customer vehicles, finalizing sales, and completing customer follow up.
  • Scheduling customer appointments for tire and mechanical service.
  • Recommending tire service, specialty tire service, wheel and mechanical service to customers.
  • Ensuring that all products are billed accurately to the customer.
  • Completing proactive calls to customers to determine their satisfaction level with the service received.

 What does it take to get on track?

  • Must have mechanical aptitude/knowledge
  • Previous experience in the automotive aftermarket industry or a passion for automotives
  • Excellent customer service and time management skills
  • 1 to 2 years of retail Customer Relations and or Customer Service
  • Strong interpersonal skills with ability to build a team and work as a team
  • Ability to work well under pressure in a fast paced, ever changing high-volume environment
  • Valid driver’s license

What do we offer? At Fountain Tire, you’ll have a great place to work:

  • The opportunity to work with an excellent team and great customers
  • A competitive wage, worthy of your experience
  • Regular day shifts
  • Great discounts for you and your family on tires, parts and mechanical services
  • Health, Dental and Vision Benefits and RRSP Matching Program

Interested and qualified candidates are encouraged to apply in store (788 Central Avenue) or online today!

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