Service Desk Analyst

  Regina

Are you a seasoned Service Desk Analyst who is comfortable providing first-level support for any IT-related incidents and service requests as well as providing technical advice and guidance?

Our Regina Saskatchewan client is seeking to hire a Service Desk Analyst on a long-term contract with a high potential for extensions. Apply to this amazing Service Desk Analyst opportunity today!

What’s in it for you!
As a Service Desk Analyst with our Regina client, you’ll receive:
• Highly competitive market hourly rates.
• A 10-month contract with high potential for extensions.

What will you do?
As a Service Desk Analyst with our Regina client, you will:
• Be providing First Point of Contact technical support for users requiring assistance with information technology issues and problems via phone, email, and portal logging the issue in the incident management system.
• Participate in an on-call rotation providing first point of contact for users and act as point of escalation to senior resources during non-business hours
• Following key service management processes such as Incident Management, Request Fulfillment, and Knowledge Management. Experience working in an environment employing formal processes may be considered an asset
• Taking ownership of user problems and be proactive when dealing with customer issues. Strong technical troubleshooting and analytical skills are required.
• Supporting 1,200 (approximately) internal customers

How do you qualify?
To qualify for the Service Desk Analyst with our Regina client, you must have:
• Must have a recognized Bachelor’s Degree or Technical Diploma in computer science, information systems, engineering, or a related discipline
• Must have experience with Active Directory, specifically User and Group Management
• Must be able to participate in on-call rotation.
• Experience providing Tier I support
• Knowledge of ITSM
• Windows 10 (or higher)

For more information, please contact Fiona Zhao at fiona.zhao@randstad.ca or click the Apply button now

Advantages
What’s in it for you!
As a Service Desk Analyst with our Regina client, you’ll receive:
• Highly competitive market hourly rates.
• A 10-month contract with high potential for extensions.

Responsibilities
What will you do?
As a Service Desk Analyst with our Regina client, you will:
• Be providing First Point of Contact technical support for users requiring assistance with information technology issues and problems via phone, email, and portal logging the issue in the incident management system.
• Participate in an on-call rotation providing first point of contact for users and act as point of escalation to senior resources during non-business hours
• Following key service management processes such as Incident Management, Request Fulfillment, and Knowledge Management. Experience working in an environment employing formal processes may be considered an asset
• Taking ownership of user problems and be proactive when dealing with customer issues. Strong technical troubleshooting and analytical skills are required.
• Supporting 1,200 (approximately) internal customers

Qualifications
How do you qualify?
To qualify for the Service Desk Analyst with our Regina client, you must have:
• Must have a recognized Bachelor’s Degree or Technical Diploma in computer science, information systems, engineering, or a related discipline
• Must have experience with Active Directory, specifically User and Group Management
• Must be able to participate in on-call rotation.
• Experience providing Tier I support
• Knowledge of ITSM
• Windows 10 (or higher)

Summary
For more information, please contact Fiona Zhao at fiona.zhao@randstad.ca or click the Apply button now

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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