Field Support Analyst



Job Description:Our client is looking for an experienced Field Support Analyst who has a passion for leveraging their experience and interpersonal skills to translate business requirements into technical solutions. This position is located in Estevan, SK and willingness to relocate is a must (relocation package is provided) Requirements:Post-secondary education in Computer Science, or IT related disciplineMinimum of 7+ years’ experience in IT systems, support, and deploymentWorking knowledge of MS 365 including SharePoint, Teams and OneDriveMust have experience with networking concepts, protocols and services including routing, switching, TCP/IP, MPLS, and VLANPrevious experience supporting field operations including SCADA/ICS, radio and wireless communications would be an assetExcellent communication skills, must have the ability to communicate with a variety of stakeholders using technical and non-technical languageEffective written communication skills; proven experience documenting business requirements, system design, test cases, production changes and creating end-user training and reference materialsValid driver’s license and clean drivers abstractAble to travel to field sites and support critical services through 24-7 on-call rotation Responsibilities:Install, configure, maintain, troubleshoot, and support desktop hardware, software including field communicationsPerform analysis, diagnosis (on-site or remote) and resolve technology problemsAdminister and provide MS 365 support for SharePoint, Teams etc.Work with various departments and vendors to support SCADA/ICS environmentProvide training to end users on equipmentCreate business and technical processes including supportive documentationFollow and promote IT policies and proceduresSupport critical services through 24/7 on-call rotationTravel to various field sites within SE Saskatchewan and Manitoba to troubleshoot SCADA/ICS If you are an out-of-the-box thinker who appreciates a role where you can utilize your interpersonal and technical skills, apply today!Company Description:Equation Staffing Solutions is a successful, award-winning Calgary based staffing and recruitment agency specializing in the placement of candidates on a temporary, contract or permanent basis. The industries we serve include oil and gas, warehousing & transportation, finance & accounting, banking, health care, educational institutions, engineering & technology, manufacturing, construction, agriculture and all levels of government. The job families we place people in comprise of general office & admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business management & information management. Job ID: 16818777
Equation Staffing Solutions Inc

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