Fat Panda Full time/Part time

  Regina

As a Sales Associate, you will be responsible for exceeding our customers’ evolving expectations by providing “best in class” customer service and a pleasant and fulfilling shopping experience. Successful candidates will be given the opportunity to offer our customers the widest range of Electronic Cigarettes, E-Liquids, and Accessories! We offer associate discounts, flexible schedules, ongoing training, and the potential for advancement. The Sales Associate is expected to engage customers to determine their needs and direct them to the appropriate merchandise while providing product knowledge and offering additional information and services. In this role you will perform a variety of tasks throughout the day while providing world class service and meeting established productivity goals.

Key Responsibilities:

-Engage customers in a courteous, helpful, and respectful manner, promptly and politely responds to customer inquiries and customer requests for support
-Promptly and politely responds to customer inquiries and requests for support
-Explain basic features of merchandise to customers
-Resolve customer issues and escalates issues as necessary to ensure customer satisfaction
-Organize and straightens merchandise cabinets and walls
-Process customer transactions through the register when required
-Execute activities related to store initiatives to offer customers additional products and services (e.g., daily deals, weekly deals)
-Perform additional duties as required by business needs including, but not limited to, stocking, cleaning, organizing

Education/Experience/Qualifications:

-High School diploma or equivalent
-Experience working in a customer service environment
-0-1 years of Electronic Cigarette & Accessories experience
-Effective communication and customer service skills
-Readily adjusts schedule, tasks, and priorities when necessary to meet business needs
-Strong inter-personal skills – emphasis on relationships
-Excellent written and verbal communications skills
-Exceptional skills – comfortable working independently as well with a team
-Detail oriented with the ability to work in a fast paced environment
-Must be well organized with excellent time management skills
-Computer skills and competence with MS office, MS Excel as well as general knowledge of internal computer systems
-Excellent customer service, problem solving and conflict resolution skills
-Strong verbal and written communication skill

References are to be provided.
Applicant may be asked to provide a background check.

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