Customer Service and Technical Support – work from home – Regina

  Regina

Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills? If you answered yes to these questions, then we are looking for you to join a dynamic team.

This is your opportunity to work in a great company and utilize your excellent customer service skills to assist customers with their insurance and benefits accounts.

Job Title:
Customer Service and Technical Support Representative

Location:
Remote – Work from home
Must be local to Regina area, as potential to move back in office.

Start Date:
August 2021

Contract Details:
4 month contract (possibility of extension or permanent hire)

Interview Dates:
Apply now to be considered for this exciting opportunity

Hours:
Must be available to work Monday-Friday 8am-8pm EST (rotational schedule)

Pay Rate:
$18.75/hour

Advantages
– Great opportunity with a reputable company in the insurance industry
– Remote – Work from the comfort of your own home
– Equipment provided and sent to you
– Full time working hours
– Overtime available
– Potential of extension of permanent opportunity after 4 months contract is completed
– Great work culture and work life balance
– Weekly pay

Responsibilities
– Call centre, taking inbound customer service inquiries
– Provide knowledgeable assistance to clients over the phone and through email
– Performing trouble shooting, problem solving, password resets and general site navigation
– Diagnosing technical issues and escalating as necessary
– Create a warm, and pleasant experience for clients
– Achieve quality service by assessing & responding to client needs
– Capturing call/email details into a case tracking system

Qualifications
– Excellent communication skills in English
– Minimum 2 years previous experience in Customer service or Call Centre is required
– Financial, Insurance or Technical experience is an asset
– Strong problem-solving skills
– Tech savvy and working knowledge of computers
– Full time and flexible availability
– Wired internet connection (Ethernet cable)

Summary
Here are a few options on how to apply for this exciting opportunity:
1) Apply directly to this posting
2) Directly on www.randstad.ca
3) Email your resume to carrie.nie@randstad.ca Please add Email Subject Line: Customer Service and Technical Support – Regina

human forward.

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