Technical Help Desk Support



Job Description:What you love to do: Be a Level I / Level 2 – IT Super Hero Tech. At this position, you will work directly with our amazing loyal customers for a wide variety of hardware and software puzzles, both remotely and on-site. We don’t like to silo technicians so you may be asked to perform technical tasks outside of your comfort zone to help you learn and advance; We are looking for a customer service oriented Help Desk Technician, no software development or programming involved! Responsibilities:Troubleshoot Microsoft Operating Systems Win7+, Office Suite 2013+;Basic Active Directory moves add and changes, and profile changes;Basic understanding of firewalls (Meraki, Cisco ASA, SonicWALL, Sophos etc.Workstation Operating System installations using imaging technology;Install and troubleshoot Business Line of Applications, sometimes with a 3rd party vendor;Basic network connectivity troubleshootingOnsite installation of PC’s, Printers, switches, NAS etc.;Basic email troubleshooting client side;Install and troubleshoot Remote Monitoring/Anti-Virus/Anti-Malware software on workstations;Install, monitor and troubleshoot Backup software to ensure backups are running perfectly;Create Standard Operating Procedures for both NeoLore and its clients. Qualifications:1 – 2 years in a corporate IT or managed services environment;Relevant certification: e.g., College Diploma/Certificate, Microsoft MCP, CompTIA A+ or Network+;Bilingual (English and French) required Each Tech will:Monitor and respond to alerts through our client monitoring systems;Monitor and respond to requests through our ticketing system;Communicate with customers as required, informing them of regular progress, changes, or outages;Communicate with co‐workers and management on ticket issues;Participate in On-Call rotation;Be able to lift 40lbs;Must have own transportation with a valid drivers license. Why would you want to work for NeoLore?Well… we are awesome. We are IT Gladiators;We are a super technical company;We educate our techs to be better than they are;We have over 950+ Standard Operating Procedures;We work hard and play hardWe offer medical benefits;We give MicroBonuses;We go out together a lot;Our salaries are competitive in our industry;Employee technology purchase plan;Did I mention we are awesome?Company Description:NeoLore provides proactive IT Support for our clients, primarily through the use of state-of-the-art monitoring systems and personalized attention from our highly experienced technicians. NeoLore promotes seamless technology integration and business peace of mind by implementing solutions using the industry’s ‘IT Best Practices’ in a cost-effective, efficient manner. Job ID: 21476404
NeoLore Networks Inc.

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