Inbound Contact Center Agent – Customer Service Representative

  Ottawa

Description

Job Description:Inbound Contact Centre Agent $16.50 / hour, Part-time At Costco Wholesale, we’re dedicated to providing our members with the highest level of customer service. We are looking to add dynamic and personable individuals to our growing team of inbound contact center agents. Candidates must possess excellent writing and communication skills and provide our members with great service via phone and e-mail. Look forward to:A fun, fast-paced environmentThe opportunity to help others by offering excellent member serviceContinued coaching/training to help you reach goalsPersonalized mentorship We’re looking for candidates who are:Customer-service minded – Contact center agents are our members’ first point of contact.Flexible – Scheduling to cover our hours of operation and changing priorities.Tech-savvy – We use a variety of computer applications and resources to research each member’s inquiry. Proficiency in online ordering, Gmail and Google Drive are assets.Patient – Our members deserve the best service.Organized – To determine the best solution.Able to communicate effectively – Active listening is key and written responses must be clear. (candidates will be tested)Bilingualism In English and French both written is preferred (candidates will be tested) Qualifications (specific skills that candidates must possess):Education/training High School Diploma or GED preferredExperience : Ecommerce Inbound Contact Center experience is preferred but not essential We will be hiring for the following location:Costco, 1547 Merivale Rd Unit 17, Nepean, Ontario K2G 3J4 CA Job ID: 39203503
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Costco Wholesale

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