Dental Lab Manager/Leader

  Ottawa

Description

Job Description:MicroDental Laboratories is a world-class, rapidly growing, global company. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We offer our employees a team-oriented atmosphere, fast-paced environment, on-going training, with top wages based on experience. We provide an excellent benefit plan, future advancement, and the gratification of making a real difference. We are looking for determined, high energy, well organized managers/leaders to join our team in Ottawa, ON. Primary Responsibilities & Skills:Manage day to day operations in a fast-paced dental laboratory environmentEnsure quality control standards are proficient and well maintainedEnsure individualized customer service, communication, and directly interact with customers in resolving issues as necessary including a system to monitor customer maintenance and plan for meeting industry standards for customer retentionMeasure and regularly communicate the operational performance (cost, quality, time, customer issues) through effective metrics and related capabilities (i.e., processes, systems, data)Hire, train, engage, empower, develop, and mentor laboratory staffDevelops, implements, and monitors employee evaluation system for performance, goal setting, and provides regular feedback to the staff membersEstablish performance goals in collaboration with the executive team to manage budget/P&LEstablish, deploy, and continuously improve a standard, consistent way of managing laboratory to facilitate continued company growthAssist with sales and marketing strategy to attain budgeted sales revenue goalsCollaborate and interact with other departments such as HR, Accounting, and IT to establish and refine efficient and effective processes while ensuring the company’s operational priorities are aligned with the company strategyAssist in the development of and ensure accountability for production department materials and labor budgetsAll other duties as assigned or as otherwise required Qualifications:5+ years dental experienceLeadership & Team Management Skills with ability to manage day-to-day productionKnowledge and experience of all dental lab products, materials, terminology, and techniquesExceptional knowledge and proficiency in quality control and time managementStrong communication skillsRegistered Dental Technician Certification preferred To apply – please submit resume and cover letter to HR@moderndentalusa.com We are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status. Job ID: 47306511
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MicroDental and Modern Dental Laboratories

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