Client Service Manager

  Ottawa

The Role :
This position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service, computer knowledge and great organizational skills.
The ideal candidate is a client focused professional with excellent communication skills, a great attitude and flexibility in their schedule.
The role is responsible for monitoring and facilitating the flow of clients through our highly reputable Medical Spa. Booking clients through our online e-mail platform along with booking clients through phone.

The Accountabilities :
Welcoming and greeting clients, guiding clients throughout their visit and checking clients in and out of their appointments.
Ensuring consent forms are properly filled out.
Proper data for marketing purposes is accurately documented
Upselling add-ons to services upon booking
Processing payments for appointments and products
Providing exemplary and engaging customer service
Interacting with Clients with discretion, professionalism, and accuracy
Uploading and organizing clients before and after pictures
Making reminder appointment calls to clients.
Providing Coffee and Beverages to Clients in the lounge – post COVID-19
Constantly maintaining the front end and attending to clients
Managing wait times with clients, updating them with accurate information regarding their appointment.
Open and close procedures including next day preparation
Responding to all client issues and enquiries
Foster client / clinic loyalty by creating memorable experience
Problem solve in a fast-paced environment
Inventory for all retail products as well as medical products
Keeping track of inventory and preparing orders

The Requirements :
Prior experience in similar role
Education in COVID-19 protocols, or a related discipline is an asset
Strong organizational and time management skills
Excellent verbal and written communication skills
Intermediate level skills in MS Office/
Exceptional customer service skills
Ability to multi-task
Ability to work well in a team environment
The position offers an attractive total compensation package including a base hourly wage, performance incentives, a benefit plan and a genuine opportunity to grow at one of Ottawa’s most reputable Medical Spas.
The position also offers health and wellness benefits plan through Canada Life

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