Bilingual Technical Support



Job Description:Job Title: Bilingual Deskside SupportLocation: 2855 Swansea Crescent, Ottawa OntarioJob Type: ContractStart Date: ASAPDuration: 2 Months w/ possibility of extensionPay Rate: $25 -$27.50/HourOffice Hours – Monday to Friday 8:30 am to 5 pm Tasks/Responsibilities:Taking phone calls from customers, responding to e-mails regarding computing issuesProvide back-end support for the migration of dataMigration and upgrading to new MS Win 10 & 11Support client if the customer gets stuckAssisting with projects, imaging PC ’or laptops; applying labelsAssisting staging team with whatever is needed to complete other work Qualifications:A related degree/diplomaA minimum of 3 years of experience supporting users with end-user computing issuesMust speak FrenchMust be fully vaccinatedKnowledge of Directory ServicesExperience with Windows 10MS Office/MS Win 10 etc.Ability to configure and prepare a desktop/laptop from scratchSupport and troubleshoot desktop issuesAbility to follow instructions and directionBe prompt and on time each dayBe efficient and organized and professionalGood customer service skills, good communication skills, written and oral Job ID: 21468393

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