Bilingual Customer Service – Work from home call center agent

  Ottawa

Are you passionate about helping people? Do you enjoy speaking to customers and provide them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario.

This is permanent full time position working as a Bilingual Customer Service and Sales Representative. Work from the comfort of your own home – remote position. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!

Salary: $16.75/hour.

Location: Anywhere in Ontario

Hours: Must be available to work rotational hours between Monday-Sunday, 9:00AM – 9:00PM
*you will be scheduled to work 5 shifts between Monday – Sunday, between 37.5-40 hours/week, with 2 days off.

Start Date: May 3rd, 2021

Advantages
– Work with a leading global company
– Permanent full time employment
– Work from the comfort of your own home
– Great work culture
– Career progression opportunities
– Equipment provided by the company
– Several discounts used on various services
– Employee benefit plan

Responsibilities
As a Bilingual Customer Service and Sales Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns, you will also upsell to them different services and prodcuts based on your understanding of their needs and interests.

Responsibilities and duties:

– Inbound call centre environment (work from home)
– Provide exceptional customer service and first call resolution
– Upsell the different prodcuts and services that the company has to offer based on your understanding of the customer needs and interests
– Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns
– Data entry in client profiles
– Create a warm, and pleasant experience for clients
– Escalate customer complaints and/or calls to your manager when necessary

Qualifications
– Excellent communication skills in English and French, verbal and written
– Previous experience in Customer service is required
– Strong problem-solving skills
– Tech savvy and working knowledge of computers
– Full time and flexible availability
– Wired internet connection (Ethernet cable)

Interested? Apply now.
Here’s how to apply:
– submit your application directly
OR
– send your CV directly to yasameen.aljanabi@randstad.ca with the subject “Bilingual CSR- Ontario”

Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!

We look forward to discussing this opportunity with you.

human forward.

Summary
Bilingual customer service and sales representative
Start date will be on May 3rd 2021
Pay Rate: $16.75 per hour
Hours of operation: Monday to Sunday from 9am to 9pm (rotational shifts)

___________________

View original article here Source