Bilingual Customer Service Representative – Insurance

  Ottawa

The Client Service Representative supports client relationships by responding quickly and accurately to complex day-to-day risk and/or wealth management product inquiries and resolving difficulties. The Kingston/Ottawa Client Services team is responsible for providing bilingual services for the Eastern region. The teams provide cross-regional support where necessary and possible.

Position: Customer Service – Bilingual – Financial
100% telecommuting
Schedule: Must be available between 8:00 am – 8:00 pm Monday to Friday (rotating position)

Advantages
– Permanent position
– Competitive salary, 42K to 45K per year
– Weekday schedule (Monday to Friday)
– 3 weeks vacation
– Paid training
– Complete social benefits
– Paid sick days
– 100% telecommuting

Responsibilities
– Respond to client requests submitted by phone, fax, email and voice mail
– Research and collaborate with the appropriate subject matter expert to make a recommendation or decision on a solution
– Enter and maintain information in computer systems
– Provide information on field compensation inquiries and issues and producer documentation; escalate inquiries as needed.
– Any other related customer service duties

Qualifications
– Be perfectly BILINGUAL (French and English) tests will be done during the interview process
– Be available to work from home, on a schedule that can vary from 8 am to 8 pm, Monday to Friday
– Minimum of 3 to 5 years of proven experience in a live customer service environment, particularly in the insurance/financial services industry with individual insurance and investment products
– Banking, insurance or investment experience an asset
– Knowledge of MS Office Suite
– Strong interest in telephone customer service

Summary
Is this job for you? Is a permanent position in the financial field what you need?Please apply by…

Visiting www.randstad.ca and apply through the posting
Applying by e-mail at: callcentreottawa@randstad.ca – Please use “insurance csr” as the subject

We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.

___________________

View original article here Source