Bilingual Customer Service Agent

  Ottawa

Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Do you also have an interest in helping people move or get settled into their new homes? Then we might just have the role you’ve been looking for!

We are looking for Customer Service Representatives to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This is a great job for someone looking for a more professional setting and something that will challenge them daily! This Ottawa office is a great space to work and we know you’ll love it here!

What’s in it for you?
-Monday-Friday work week
-Hours of work between 8am and 8pm
-Accessible by public transit (parking not available)
-Team oriented environment
-No sales or any up selling required
-Work for a reputable, stable company
-Opportunity to work on inter-departmental projects
-Get to help people every day with important projects

What you’ll do here?
-Take and make calls in a tactful and professional manner – these calls will be an average of 30 minutes each
-Assist clients with solving complex problems
-Review files and make suggestions for future claims or projects
-Ensure adherence to set policy guidelines and processes
-Assist other departments as necessary to ensure a great customer experience

What will make you successful?
-Bilingualism in French and English will be considered a strong asset
-Must have previous customer service experience (call centre strongly preferred)
-Completion of post-secondary education or equivalent work experience
-Background in relocation services would be considered an asset
-High attention to detail and ability to maintain professionalism under pressure
-Love problem solving
-Must be eligible to obtain a government security clearance (have lived in Canada for at least 5 years)

Visiting www.randstad.ca and apply through the posting

You can also…

E-mail us at: callcentreottawa@randstad.ca
Calling us at: 613.726.0220 ext 1 and ask for Toni or Erin

We appreciate all applications, however, only those who meet the requirements for this role will be contacted.

Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.

Erin,
Toni

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
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