Bilingual Call Center Agent – Health

  Ottawa

Are you looking for an opportunity to challenge your communication skills, your active listening skills and be able to provide assistance in a calm and professional matter? If so, this position is made for YOU!

Salary: $ 18.50 / hour

Schedule: Monday to Sunday from 3pm to 11pm

Place of work: Remote always

Training: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for 2 – 4 weeks.

BILINGUAL CANDIDATES ONLY.

Start of employment: ASAP

Advantages
– 3 weeks vacation per year from the start
– “well-being” days for you
– A comprehensive benefits program and an attractive retirement plan
– A quarterly performance bonus program
– Career advancement

Responsibilities
As a bilingual customer care representative, you are responsible for:

– Respond to various telephone requests
– Perform follow-ups and resolve ongoing issues in a timely manner – for clients;
– Plan the visits of home service agents for customers;
– Process and complete service and installation requests
– Process orders for units and services;
– Provide assistance for the Remote Monitoring Center;
– Support order management procedures;
– Enter data (cancellation requests, service requests, changes to subscriber profiles) as needed
– Demonstrate initiative and make suggestions to improve processes.

Qualifications
To be successful in this role as a bilingual customer care representative, you must have the following skills and experience:

-High school diploma or general education;
– Bilingual
– 2 years of relevant experience in the field of customer service or in a sales;
– Quick learner and knows Windows Office
– A good analytical mind;
– Good problem-solving skills;
– Provide exceptional service to customers and exceed their expectations;
– Ease of adaptation, resistance to stress;
– Active listener and empathetic;

Summary
Salary: $ 18.50 / hour

Schedule: Monday to Sunday from 3pm-11pm

Place of work: Remote Only

Training: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for 2 – 4 weeks.

BILINGUAL CANDIDATES ONLY.
Start of employment: ASAP

Are you interested in the position?

– Send us your CV directly to florence.lefebvre@randstad.ca, ali.abouzeid@randstad.ca with the subject “Customer service representative – bilingual – Health”

We look forward to discussing this opportunity with you,

Florence and Ali

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