As part of its Customer Relations Centers (CRC), Desjardins wishes to accelerate its development to quickly improve its efficiency and the experience of its member-customers. New technological solutions will be implemented on our Genesys platform.
In this context, the company has adopted a plan to set up services such as:
– Improved call referrals
– Virtual waiting available in all sectors
– Biometric authentication
We are currently looking for a senior integrator to take part in the development and evolution of telephony systems in the Customer Relations Center (CRC).
You work in collaboration with the architect and the functional analyst for the development and evolution of solutions for routing calls in Desjardins contact centers with Genesys technology. You develop information systems, programs and computer applications or configure software packages. You perform the required quality controls and tests to ensure the quality of the solutions and the stability of the applications delivered.
Develop / configure programs or applications according to the needs and specifications of business managers, business imperatives and deadlines. May be called upon to participate in the implementation delivery strategy
Analyze the functional and non-functional specifications of business managers for applications or systems development or evolution requests
Evaluate the impact of a change on other existing applications, tools and systems and recommend solutions
Participate in the development of test strategies. Perform quality controls and tests
Estimate development activities. May be involved in planning and estimating more complex projects
Collaborate closely with suppliers and internal partners
May be called upon to act as a resource person with colleagues in the use and improvement of tools, as well as in the application and development of best practices
Prepare and distribute presentations to colleagues and users
– Bachelor’s degree in an appropriate discipline
– Four (4) years of relevant experience
– Essential Genesys knowledge
– Knowledge of contact center solutions essential
– Autonomy and resourcefulness
– Be comfortable in ambiguity
– Master problem solving
– Demonstrate professional rigor and thoroughness
– Be customer-oriented
– Master written communication
Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.
For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.