P2 – Operations Officer – Mississauga 47434

  Mississauga

Do you have excellent back office skills? Are you looking to gain experience within a top 5 bank? Do you have customer service/admin experience? If so, this would be a great opportunity for you!

Our client, a top 5 bank, is looking for an Operations Officer for a 12 month contract in Mississauga. This is onsite role. There is a chance this contract will extend and convert to a permanent opportunity depending on available.
Pay rate: $19/hr
Working hours: Monday-Friday, 9-5pm
Overtime may be required

Advantages
• Fast paced environment
• Earn a competitive rate within the industry
• Opportunity for permanent position
• Onsite role

Responsibilities
As an Operations Officer, your duties will include but not limited to:
• Providing a broad range of operational support
• Performing general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
• Reports to a Team Manager within the Team Structure
• Ensuring customer problems are handled appropriately
• Creating and/or recognizing exceptional customer service through established programs
• Ensuring all required processing and enquiries are fulfilled
• Completing assigned tasks accurately & within established standards
• Identifying areas of risk and escalate as necessary.
• Being knowledgeable and comply with Bank Codes of Conduct
• Identifying, suggesting, and actively participate in process improvements
• Understanding and applying bank/service centre operating policies and procedures
• Demonstrating flexibility by adapting to change within business area and unit
• Adopting new process and technology improvements
• Ensuring necessary due diligence is taken to support the accuracy of all transactions

Qualifications
• High school required. Post-secondary preferred. 0-2 years of work experience (customer service/admin)
• Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
• coachable, receptive to feedback
• Ability to work independently, as well as part of a team
• Excellent communication both verbal and written
• Self-motivated and goal-oriented – looking to build career in bank

Summary
Interested in the Operations Officer role in Mississauga? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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