Key Accounts Support Specialist

  Mississauga

A company in the transportation and logistics industry in Brampton is looking for a Key Accounts Support Specialist to join their team on an ongoing contract with strong potential for permanent employment.

As a Key Accounts Support Specialist, you are the first point of contact for businesses and clients when it comes to providing excellent Customer Service, tracking, tracing and reporting and any inquiries related to National Key Clients. Serve as part of a team to coordinate exceptional and timely solutions to customer requirements, and escalated customer complaints and inquiries for a set portfolio of premier account.

Why do you want the job?
– Stable hours Monday to Friday 12:00pm-8:00PM
– Rapidly growing company with lots of opportunity for growth and development
-Temp to perm opportunity
– Gain valuable experience working for an industry leader in transportation
– Work for hands on supervisors who support the growth and development of their teams
– Work From Home (until further notice)
-Immediate Start
-20$/Hourly Pay

Who are you?
– Excellent communication skills
– 3+ Years of Customer Service Experience- fast pace environment (B2B)
-Customer focused with previous experience in a customer facing role
-Experience with Order management an asset
– Experience building rapport with high level clients or businesses
– Fast learner, adaptable, and efficient
-Ability to effectively communicate to all levels of management up to and including CEO
– ADVANCED EXCEL SKILLS* (A Must)

What will you be doing?
-Proactive and pre-emptive shipment management (control tower methodology)
-Daily communications on any operational issues that will affect the end customers and offer contingencies available.
-Multi-level Omni support
· Effectively handle all customer Inquiries and escalations, delivering an Plus 1 customer experience.
· Hyper Care program support.
· Support the needs of relationship management through including customer site visits with NAM and Leadership team.
-Act as a liaison between the customer and the other team Coordinators and all internal departments to develop a customized support strategy for each account.
-Participate as a valuable team member of any Key Account Strategic selling & process initiatives.
-Liaison to support program induction process requirements in tandem with Nation Account Manager & project team.
-Lead in customer related seasonal projects and on demand projects.
-Follow-up with the Coordinator team members to apprise of any escalated issues.
-Work with the internal stakeholders to provide each customer with timely, accurate access to information.
· Full authority to resolve escalated complaints or current service failures using special handling as required.

If you are a quick learner and passionate about providing the best possible experience for your customers we want to hear from you!

To apply:
1. Create a profile at www.randstad.ca and apply online directly to the posting
2. Email a copy of your resume to navpreet.sandhu@randstad.ca (Subject line Key Accounts Support Specialist)

Advantages
Why do you want the job?
– Stable hours Monday to Friday 12:00pm-8:00PM
– Rapidly growing company with lots of opportunity for growth and development
-Temp to perm opportunity
– Gain valuable experience working for an industry leader in transportation
– Work for hands on supervisors who support the growth and development of their teams
– Work From Home (until further notice)
-Immediate Start
-20$/Hourly Pay

Responsibilities
Who are you?
– Excellent communication skills
– 3+ Years of Customer Service Experience- fast pace environment (B2B)
-Customer focused with previous experience in a customer facing role
-Experience with Order management an asset
– Experience building rapport with high level clients or businesses
– Fast learner, adaptable, and efficient
-Ability to effectively communicate to all levels of management up to and including CEO
– ADVANCED EXCEL SKILLS* (A Must)

Qualifications
Who are you?
– Excellent communication skills
– 3+ Years of Customer Service Experience- fast pace environment (B2B)
-Customer focused with previous experience in a customer facing role
-Experience with Order management an asset
– Experience building rapport with high level clients or businesses
– Fast learner, adaptable, and efficient
-Ability to effectively communicate to all levels of management up to and including CEO
– ADVANCED EXCEL SKILLS* (A Must)

Summary
What will you be doing?
-Proactive and pre-emptive shipment management (control tower methodology)
-Daily communications on any operational issues that will affect the end customers and offer contingencies available.
-Multi-level Omni support
· Effectively handle all customer Inquiries and escalations, delivering an Plus 1 customer experience.
· Hyper Care program support.
· Support the needs of relationship management through including customer site visits with NAM and Leadership team.
-Act as a liaison between the customer and the other team Coordinators and all internal departments to develop a customized support strategy for each account.
-Participate as a valuable team member of any Key Account Strategic selling & process initiatives.
-Liaison to support program induction process requirements in tandem with Nation Account Manager & project team.
-Lead in customer related seasonal projects and on demand projects.
-Follow-up with the Coordinator team members to apprise of any escalated issues.
-Work with the internal stakeholders to provide each customer with timely, accurate access to information.
· Full authority to resolve escalated complaints or current service failures using special handling as required.

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