IT Support Analyst – CONFIDENTIAL

  Mississauga

Looking for an IT Support Analyst, with technical support skills who would like to further his career. Ideal candidate will must have experience working in the manufacturing industry.

Day to Day Role & Responsibilities
 Support & maintain IT infrastructure (LAN, WAN, Cyber Security, Mobile Devices, Desktops & Peripherals) in BackOffice and Manufacturing environment
 Installing, diagnosing, repairing, maintaining & upgrading all hardware & equipment while ensuring optimal
system performance
 Provide end user training & assistance where required
 Perform analysis, diagnosis & resolution of PC and Network problems for a variety of end users
 Receive & respond to incoming calls or e-mails regarding service requests
 Develop & maintain an inventory of all IT related equipment
 Monitor & test Infrastructure Services performance, provide Infrastructure Services performance
statistics/reports
 Accurately document instances of all IT related issues in Service Desk tracking system
 Liaise with third-party support & equipment vendors

If you feel this is you or someone in your network, send in your application at juelle.fernandes@randstad.ca with your updated resume

Advantages
Decision Making & Communication
 Independent troubleshooting and problem resolution, purchases computers etc.
 Recommends upgrades, major decisions approved by manager
 Negative impact on business i.e. customer relations, access to information and reliability of data
 Requires active listening, probing skills, and tactful communication

Responsibilities
Day to Day Role & Responsibilities
 Support & maintain IT infrastructure (LAN, WAN, Cyber Security, Mobile Devices, Desktops & Peripherals) in BackOffice and Manufacturing environment
 Installing, diagnosing, repairing, maintaining & upgrading all hardware & equipment while ensuring optimal
system performance
 Provide end user training & assistance where required
 Perform analysis, diagnosis & resolution of PC and Network problems for a variety of end users
 Receive & respond to incoming calls or e-mails regarding service requests
 Develop & maintain an inventory of all IT related equipment
 Monitor & test Infrastructure Services performance, provide Infrastructure Services performance
statistics/reports
 Accurately document instances of all IT related issues in Service Desk tracking system
 Liaise with third-party support & equipment vendors

Qualifications
Qualifications
 Customer service oriented and Driver’s License required
 Two years of hands-on experience working in an end-user desktop support role or computer operations
 Microsoft Certified Systems Engineer (MCSE) and ITIL certified
 Excellent technical knowledge of network (Router, switches, Firewall, VPN) & PC and server hardware
 Hands-on hardware troubleshooting experience
 Working technical knowledge of TCP/IP, NAT, switching, DNS, routing, Windows Desktop /Servers, Microsoft
Exchange, SQL, SharePoint, Linux, Microsoft Office 365, Azure, Windows 7, Windows 10 Windows Server 2008
and 2012 and 2016
 Ability to read & understand technical manuals, procedural documentation & OEM guides
 Requires good understanding of Microsoft Domain/Enterprise environments, etc.
 Familiarity with Remote Support tools, e.g. WebEx Support Center, TeamViewer etc.
 Capable of working with Active Directory and Exchange users and permissions
 Advanced printer / peripheral device troubleshooting
 Remote support for handheld smartphones and tablets
 Ability to work under tight deadlines
 Ability to work in an unstructured, fast-paced entrepreneurial environment

Summary
Working Conditions
 Office & plant environment
 Awkward positions, i.e. crouching, kneeling while doing set up and installation
 Ability to lift 30 lbs. unaided
 Time pressure to resolve problems quickly
 On call evenings and weekends as required

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