Intensive Case Management

  • Bring your skills to an organization that helps break the cycle of homelessness!
  • Finish each day knowing that you’ve made a difference in the lives of others!
  • Enjoy a highly attractive salary of $49,860.46 and an excellent benefits package!

About Homes First
Based in Toronto, Homes First has been providing supportive housing and shelter for over 35 years with a focus on the chronically homeless, people with complex mental health and addictions issues, and seniors. We operate from a harm reduction and client-centred approach.

Homes First is a rapidly growing organization and we need hardworking people to join us at our shelters and respites to provide services to those people with the fewest housing options.

About the Opportunity
Currently, Homes First is looking for multiple dedicated Intensive Case Management Workers to join our team in Toronto, Ontario on a full-time basis.

As our new Intensive Case Management Worker, you will support tenants in their housing by providing wrap around case management supports to assist clients to maintain their housing, as well as optimal health and mental health stability, while adhering to the mission statement and policies and procedures of Homes First Society.

More specifically, your responsibilities will include:

  • Ensuring that data collected during intake is shared with co-workers in your group to assist in determining the clients needs and developing a plan of action with the clients
  • Completing and utilizing assessment tools for the clients
  • Developing, implementing and monitoring an individual case management plan and crisis plan for each client with other Intensive Case Management Workers in your team
  • Responding to conflicts, utilizing crisis intervention and prevention when required
  • Developing relationships with clients to provide support and housing stabilization
  • Accompanying clients to appointments based on their individual case management plans
  • Working with other Intensive Case Management Workers to develop and provide referrals for specialized support to clients based on clients goals, needs and choices
  • Regularly visiting clients and updating the assessment of support and stabilization needed
  • Facilitating connections with primary health care physicians and nurse practitioners to help clients benefit from medical care
  • Exploring employment opportunities with clients in your team
  • Working with clients in regards to maintaining living spaces in order to prevent unstable relationships with their neighbours and landlords (i.e., hoarding issues or pest control issues)
  • Working with the team to ensure that income documentation is collected from clients on time
  • Calculating the rent according to RGI guidelines
  • Designing, scheduling and participating at onsite and community events to ensure clients involvement
  • Being familiar with Canada Revenue Agency processes in order to assist clients in applying for Canada Pension Plan, Old Age Security and/or Guaranteed Income Supplement
  • Counselling clients and connecting individuals to psychiatrists for proper assessments, evaluation and therapy

More About You
In order to qualify for this role, you will have a minimum of three years experience with a related post-secondary field of education, or an equivalent combination of education and experience. Certifications in CPR, First Aid and Crisis Prevention and Intervention are all assets.

As our ideal candidate, you’ll have demonstrated ability to utilize case management software systems and Microsoft Office, along with the ability to compile data and prepare statistical reports. You’ll have an understanding of anti-discrimination practices, diversity issues, and systemic reasons for homelessness. Your experience with conflict resolution and negotiation, combined with your knowledge of mental health and addiction issues will be assets for this role. Communication skills, and the ability to draw appropriate professional boundaries are required, along with experience working with individuals who lack primary healthcare and/or struggle to maintain medication regiments.

You will have demonstrated knowledge of food access programs, along with services in the community such as life skills programs, CCAC and programs that run extreme clean services, and experience with harm reduction approaches and the necessary referrals to allow individuals the option to adopt the approaches into their daily lives. You have the resources to connect clients to Ontario Works, Office of the Ontario Public Guardian and Trusteeship, Ontario Disability Support Program, and the knowledge for accessing The Housing Stabilization Fund, expertise in the Residential Tenancy Act legislation, and experience in navigating the criminal justice system on all levels.

Please note that this role requires the ability to lift 20 pounds, as well as the ability to work one evening per week.

About the Benefits
In appreciation of your hard work and dedication, you can expect to be rewarded with a highly attractive salary of $49,860.46.

As well as joining a positive unionized environment, you can also look forward to receiving fantastic benefits, including:

  • Health and Dental benefits
  • Pension of 8% – employee contribution of 1.9% and employer contribution of 6.1%
  • Two weeks vacation on joining that increases by a week after a year
  • Three weeks of sick days per year
  • Huge amounts of training offered – we have two offsite training days a year with both breakfast and lunch provided
  • Opportunities for career progression – the growing homelessness crisis requires us to grow too, and we prefer to promote from within

Upon joining Homes First, you will be welcomed into a supportive and inclusive team. We greatly value the contributions of all our team members and are committed to providing a safe and rewarding working environment as well as opportunities for professional development and career progression.

If you’re looking for a new and rewarding career – Apply Now!
Homes First

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