Dispatcher and planner

  Mississauga

We looking for 2 dispatchers to join our team. A dispatcher must be able to work in a fast-paced environment. Able to coordinate, schedule, dispatch drivers and assign loads amongst drivers according to customer requirements. Must be able to keep track of the location of trucks and trailers at all times. Must be able to record fuel and mileage. Able to communicate with drivers to ensure smooth delivery of freight in a timely manner. Great customer service and communication skills. Strong knowledge of transportation rules and regulations.
Job Responsibilities – Collaborate effectively with all team members in dispatch and transportation to achieve daily objectives. – Provide the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience. – Ensure that the assigned loads are confirmed with each driver prior to the completion of the work day. – Confirm loads have been delivered or re-booked if needed and all safety and service incidents are reported to management. – Follow up with drivers who are late with their loads and resolve any issues they may encounter. – Respond to customer and drivers communication via email, phone, and messaging to resolve issues in an expedited manner. – Ensure that drivers are submitting paperwork to the office team within 24 hours of delivery. – Ensure accurate input of order data to keep information up to date and accurate in order to comply with government regulations. – Comply with established company policies and procedures, and Occupational Health and Safety regulations. – Provide drivers with all necessary paperwork to complete deliveries. – Maintain a safe and clean work environment. – Work in a fast-paced environment.
Job Types: Full-time, Permanent
Salary: $10.00-$75,000.00 per year

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