Session Coach



Job Description:QUALIFICATIONS FOR THE JOB: Education: Secondary School Diploma Required Experience: At least 2 years of sales experience is highly preferred. GENERAL JOB DESCRIPTION: DUTIES AND RESPONSIBILITIES: Session Coaches are to aid in the well-functioning of their centre, including (but not limited to):Ensure member safety & provide excellent customer serviceSupport and be a part of our positive cultureMemorize and use all provided scriptsProvide Baseline Markers on the established scheduleInbound and Outbound correspondence related to scheduling of members and prospectsOpen/ Close center per the established guidelinesLearn and execute prospect presentation and onboarding processesUse all technology in an effective and responsible mannerStrong understanding of clients’ health needs and the various products/services we offer to assist themAbility to educate clients on the safe and effective use of our system and productsWelcome, engage, educate, and retain clientsPromote OsteoStrong and its products and encourage new prospects to visitGuide members through orientation appointments according to OsteoStrong’s standards KEY COMPETENCIES/ REQUIRED SKILLS: Full Training is provided, but these are some of the skills you should bring with you into this position:Excellent verbal and written communication skills – in person, online and by phoneComfortable learning and utilizing a wide array of technologyOrganized with strong attention to detailWorks well under pressure and deadlineAbility to multitaskStrong leadership and management skills with the ability to motivate staffExcellent customer service skillsMotivated for Growth and SuccessStrong sales ability – services + retail in both B2C and B2BCoachable – ready to accept and implement proven processes, policies, strategies and feedbackFast and Eager Learner – ready to untap your full potentialAbility to develop and maintain budgets, create schedules and track KPIsThorough understanding of company policies and practicesLooking for a long term career – not just a ‘job’ Company Culture:Mission and Values: Create OUTSTANDING Customer Service. At OsteoStrong, we’re driven by a shared commitment to values – the kind that spark transformation and make us all strive to be the best versions of ourselves. This culture permeates through everyone in our family – from our corporate team and centre staff, to our members across the globe! Honesty: We communicate openly about what we can all do to serve our customers fully. We embrace transparent discussions and constructive feedback that compel us to think bigger and be better. Service: We believe in serving one another and our members better than anyone else ever would. We work as a team to find new ways to continue accomplishing this goal. Kindness: Whether in business or in our personal lives, we will always encounter situations that challenge and frustrate us. In these moments, we choose to seek out solutions and work together in kindness. Only when acting from a place of kindness can we truly share our passion for bringing OsteoStrong to the world. Commitment: We continually seek out learning and educational opportunities while growing as leaders in our industry. When we don’t know an answer, we consult experts and peer-reviewed research. We’re dedicated to sharing what we learn with the entire OsteoStrong family, including our members. Integrity: We do what we say we will do. When we can’t, we communicate clearly and make things right whenever we can. Additionally, our staff are paid well above minimum wage, and with incentive-based pay on top of that, we ensure that hard work is rewarded! Communication: As OsteoStrong expands throughout the world, communication with one another and from the Corporate Team is more critical than ever. We strive to bring ideas, concerns and requests directly to the individuals who can listen, help and respond – always avoiding gossip, which can hurt our OsteoStrong family and our brand. Teamwork: One of the most rewarding aspects about being a part of a franchised company is working with all the amazing owners, managers and dedicated members of the corporate team. We know that each new centre, and each milestone achieved, is a win for all of us. We tap into our collective brainpower to grow and incubate marketing concepts, customer service standards, ideas for new products or services, and operational improvements—always with the knowledge that we’re stronger together. Fun: Life and work are more rewarding when we seek joy in every moment. We have fun with our work, with our members and with each other whenever possible. Gratitude: When we trade our expectations for appreciation, our lives transform. We find something to appreciate in every situation and cultivate a gratitude mindset. Job Types: Full-time, Permanent Salary: $16.00-$18.00 per hour Additional pay:Bonus pay Benefits:Casual dressOn-site parkingStore discountWellness program Schedule:10 hour shiftDay shiftMonday to FridayNo weekends COVID-19 considerations:All possible precautions will be taken for Covid-19. We will be following all government mandates.Company Description:OsteoStrong is a US-based franchise that has over 150 locations in over 10 countries around the World! It started over a decade ago, and it is FINALLY coming to Canada! YAY!An incredible system of Osteogenic Loading machines designed to trigger bone growth and strengthen the skeletal system – helping with strength, balance, posture, pain and more. We stand by the values of communication, honesty, integrity, safety, fun, teamwork, and kindness. They are at the core of who we are, and who you must be if you are to fit in and enjoy a position with us. We are a group of hard-working, laser-focused, family-centric people who believe that hard work and life balance can marry together beautifully. We look forward to hearing from you! Job ID: 25780859
OsteoStrong Canada – London, Ontario

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