Scheduling Coordinator (2021-11242)



Job Description:Under the direction of the Operations Manager or Coordination Supervisor, the Assignment Coordinator will act as the primary point of contact for clients and field staff, offering superior customer service skills as they match clients in need of care to appropriate field staff. Utilizing a computerized scheduling system, they will assign staff based on specific requirements derived from both private and/or government referrals. Hours of Work:2pm to 10pmWeekend Coverage required QualificationsCompletion of post-secondary education is required. Completion of Medical Office Administration course or medical terminology training will be an assetTwo years’ administrative or office experience is requiredAdvanced software skills are required, software scheduling experience is also an assetSuperior Customer service skills are necessaryAbility to effectively communicate both through oral and written mediumsDemonstrate compassion, tact and diplomacy when interacting with clients and their families Responsibilities Receive and enter into the computer system new referrals from private or government sourcesDetermine if referrals can be accepted based on available staffing resources and input from SupervisorsTake great care to assign appropriate staff to clients needing care based on a variety of factors including times suggested by clients, staff availability and relevant skill sets while giving consideration to geographic proximity of clients’ residence Build a care schedule that supports continuity of careEnter and update employee and client data within computerized systemRespond professionally and courteously to calls and electronic communication from funders, staff, clients and familiesDocument and appropriately report and escalate complaints and incidents related to staff and clientsAdhere to the ParaMed policies in all interactions with clients, families or other parties ensuring privacy and confidentiality.other duties as assigned CompetenciesThe Assignment Coordinator will exercise skills in Customer Service, Time Management and Organizational skills while constantly striving to satisfy referral acceptance requirements. *In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and ParaMed Policies on Accommodation, a request for accommodation will be accepted as part of ParaMed hiring process.* Job ID: 37785341

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