Retail Sales/Customer Service help wanted!

  London

Are you an experienced Retail Sales rep, looking for an opportunity to join a growing business on the ground floor? We are looking for a Retail Sales Representative to provide world-class customer service and meet sales quotas for our local small business here in London. This is a great opportunity with a unique, one of a kind retailer! We’ve just entered our 6th year in business and we have some major plans for 2022!

Candidates with strong communication skills who can make customers feel welcome in our store will stand out. Our products are diverse, ranging from local handmade products, vintage second-hand clothes, art prints, and most importantly, DIY/Paint products! Your job is to help identify client needs, present and answer questions about our products and services and recommend the perfect solution. A positive attitude and a desire to always be learning will ensure that you succeed in this role.

Our ideal candidate will have some experience with DIY/furniture painting and handmade goods, but training will be provided.
This position will be approximately 20-30 hours a week, and could flex higher depending on the season.

Key Responsibilities (not meant to be a complete, exhaustive list of duties):
Greet and assist customers
Provide accurate information (e.g. product features, pricing and after-sales services)
Answer customers’ questions about specific products/services (DIY products, furniture refinishing, artisan goods, antiques, clothing)
Conduct price and feature comparisons to facilitate purchasing
Cross-sell products
Ensure the store is fully stocked and merchandised
Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
Inform customers about discounts and special offers
Provide customer feedback to the Store Manager and other team members
Stay up-to-date with new products/services

Job Requirements:
Proven work experience as a Sales Associate, Retail Keyholder, or similar role
Complete and thorough understanding of the retail sales process (Greeting, Uncovering Needs, Identify Solutions, Building Value, Closing)
Track record of achieving and exceeding sales targets
Knowledge of inventory stocking procedures (cycle counts, restocking, merchandising)
Basic retail math skills (margins, cash reconciliation, inventory counts)
Excellent communication skills, capable of building trusting relationships
Ability to perform in fast-paced and energetic environments
Flexibility to work various shifts, including weekends (but no later than 6!)
High school diploma

Thanks for reading! If you feel that you meet the above requirements, and you’ve got the background we’re looking for, send your resume in confidence to contact@duckanddodo.ca!

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