P2 – Service Availability Representative- London 46309

  London

Do you have exceptional customer service skills? Are you looking to gain experience within a top 5 bank? Are you able to work flexible schedules? If so, this would be a great opportunity for you!

Our client, a top 5 bank, is looking for a Service Availability Representative for a 12 month contract in London. This is hybrid role. There is a high possibility of contract extension and convert to permanent opportunity.
Pay rate: $21.50 / Hour
Shift premium as follows:
2nd shift pay: $22.36/ Hour
3rd shift pay: $22.94/ Hour
Working Hours: 7/24/365 environment with a Shift rotation that could include evenings, weekends or overnight

Advantages
• Gain experience within a top 5 bank
• Potential for contract extension and conversion
• Earn a competitive rate within the industry
• Start ASAP
• Long term contract
• Hybrid role

Responsibilities
As a Service Availability Representative, your duties will include but not limited to:
• Operating business7/24/365 in a team oriented environment with over 100 front line support representatives across two locations.
• Working in collaboration with support teams
• Providing first level technical support.
• Responding to a variety of inbound colleague calls/emails
• Ensuring accurate and detailed problem documentation/ticketing
• Providing timely escalation and follow-up with support groups and colleagues
• Identifying and escalate wide-impact or potential wide-impacting outages
• Identifying trends and opportunities for improvement as well as provide ongoing feedback
• Building ongoing support proficiency for other skills and applications

Qualifications
• Excellent written and oral communication skills.
• Ability to work flexible schedules; based on business needs (which are subject to change)
• Above average computing and navigational skills
• Exceptional customer service skills
• A team player who collaborates effectively with peers and other teams
• Good knowledge of Microsoft 0365 products (Word, Excel, OneNote and PowerPoint)
• A technical support background or related education including experience with some or all of the following: Windows 10, IE11, Edge/Chrome/Firefox/Safari, VOIP, Active Directory, Citrix/Remote Access, Blackberry, BYOD, Azure, Office for Mobile, All Microsoft office products, MS Teams and Webex, SCCM, variety of telephony devices and a good understanding of networking and Wi-Fi support.
• Experience with iPad, Tablets, Smartphone and Android devices

Nice to have:
• Experience with ticketing systems is an asset
• University Degree or a College degree/diploma is considered an asset

Summary
Interested in the Service Availability Representative role in London? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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