New Home Finishing / Warranty Technician

  London

The Tricar Group is looking for a dynamic individual to join the Finishing / Warranty team. The position is a full-time role and reports directly to the Warranty Manager and has a direct relationship with construction and client relations team members.
Key Responsibilities and Accountabilities include:
• Address pre-occupancy deficiencies noted on the Pre-Delivery Inspection (PDI);
• Review post possession homeowner concerns;
• Conduct visual inspections of warranty issues;
• Perform ‘hands-on’ repairs – high quality workmanship at a productive and efficient pace; with minimal disruption to the homeowner.
• Schedule additional services with sub-trades;
• Assess, repair and eliminate warranted deficiency items as noted on Homeowner 30-day, 1st year, & 2nd year Warranty forms;
• Review service warranty lists with homeowners
• Respond and resolve Homeowner emergency calls such as water leaks, no heating/cooling, power issues;
• Prepare materials required and plan service work prior to visiting homeowners’ units;
• Review work orders on a proactive and daily basis;
• Ensure client satisfaction is achieved in all facets, at all times;
• Provide feedback to management regarding quality issues and areas where improvements can be made in the construction finishing process;
• Complete warranty work as per customer PDI reports including drywall repairs, carpentry, paint, etc.;
• Make updates within the Bazinga software application;
• Complete repairs as per building audits, interpret and address deficiencies as identified by Engineer Report.

The Ideal Candidate will have experience in the following areas:
• Minimum 1-2 years’ experience in high rise residential condominium construction;
• Extensive knowledge of the Ontario Building Code, Tarion Warranty Program and Ontario New Home Warranties Plan Act as it relates to high rise development is required;
• Excellent communication skills – verbal and written; ability to explain procedures and warranty guidelines/rulings
• Customer service skills – professional presentation, reliable, accountable with good conflict resolution abilities;
• Enjoy working in a fast paced, team-oriented environment, as well as working independently;
• Ability to respond quickly and calmly in emergency situations;
• Multitasking – ability to work on various projects simultaneously;
• Excellent organizational skills, time management skills and demonstrated attention to detail;
• Ability to use and learn a variety of software applications;
• Ability to develop a constructive and helpful working relationship with homeowners;
• Knowledge of and demonstrated proficiency in multiple trades functions such as carpentry, drywall, painting, etc. is a requirement, as is knowledge of various tools and equipment;
• Comfortable in the use of technology – smartphones, tablets or computers to record, review and communicate information related to deficiency lists;
• Flexible, with the willingness and ability to travel daily to assigned sites throughout Southwestern Ontario;
• Must have a valid driver’s license and provide own tools;

The Tricar Group is a three time Tarion award winner for customer service; an award we are most proud of and that clearly defines the level of commitment and dedication we look for in our team members. You will work in a positive team environment and have the opportunity to forge a very rewarding and long term career.

We thank all applicants in advance for their interest. Those who meet the above requirements will be contacted for an interview.

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