Medical Office Assistant Position

  London

Be a part of a dynamic practice with a receptive physician who is adored by his patients.
Your best asset must be communication skills and ability to handle patients’ needs effectively.
Tasks include:
Patient reception, fielding phone calls, replying to voicemails, pairing received faxes and documents with appropriate patient charts, booking appointments with basic triage;
Use of EMR Telus PS Suite to follow up on messages, book appointments;
Assist in clinical encounters when needed for procedures or for sensitive exams and pap tests with female patients as chaperone;
Cleaning of patient rooms after patient visits, cleaning of reception area and physician office weekly;
Ordering supplies for the office as needed;
Maintaining of vaccine fridge log, ordering new vaccines when needed;
Making invoices and receiving payments through “Square” with tracking payments/accounts receivable;
Billing OHIP/WSIB skills an added asset
Reliable, on time, taking the initiative to do what needs to be done without being asked
COVID-19 considerations:
Staff are expected to be wearing face masks with shields during all patient interactions. Reception staff are separated from patients by plexi-glass shields.

Qualifications and Skills:
• Medical Office Assistant certificate/diploma or equivalent required.
• Demonstrate knowledge of medical terminology required.
• Evidence of problem solving and conflict resolution skills required.
• Demonstrates excellent organizational and communication skills required.
• Demonstrates effective listening and verbal skills required.
• Professional attire required.
• Demonstrates flexibility to accept changes to areas of responsibility as required
• Demonstrates ability to maintain confidentiality for all information pertaining to the work environment.
• Knowledge of Telus Health PS Suites EMR software and Microsoft Office.

Working Conditions
• Required to work in a steady, fast paced environment
• Required to work with patients who may have significant emotional and physical challenges.
• Normal working hours Monday to Friday but one weeknight until 730pm

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