MASSAGE EXPERTS -London is hiring!

  london

P/T Evening and weekend Clinic Receptionist with Outgoing Personality
Our Business Hours Are:
Monday – Friday – 10:00 am – 9:00 pm
Saturdays – 10:00 am – 5:00 pm
Sundays – 10:45 am – 5:00 pm
Your hours will be varied including evenings and/or weekends.
Massage Experts is immediately looking for an outgoing clinic receptionist to join their team of Experts. The winning candidate must have previous customer service or office work experience. The candidate must enjoy working with the public, and be out-going and friendly.
We are a thriving, health-focused clinic. Our Front Desk is at the forefront of the organization, welcoming new clients and member clients to our busy clinic.
Our Candidates must be extremely well organized and fast-thinking. They must also be completely computer literate and able to multitask between various computer programs and clinic tasks seamlessly. They must always be welcoming with a smile on their face, and in their voice.
Working alongside leaders within the health services industry, you will be taking the brand to the next level with your highly skilled customer service skills, and your keen eye for detail in administration.
JOB DESCRIPTION:
Reporting to the Clinic Coordinator, this position will be working in a team environment, greeting clients, managing files, answering phones, booking appointments, providing knowledge based opinions, managing insurance claims, increasing repeat business as well as being the right hand in all things governing the smooth operations of the clinic.
RESPONSIBILITIES:
Always provide in-depth knowledge of the benefits of Club MEx membership to all non-member clients
Build clinic loyalty by exceeding service expectations and relationship building
Providing a hospitable experience to all clients
Manage appointment bookings
Ensure the clinic is clean and laundry done at all times
Greet clients professionally
Data input and filing
Answer telephone and provide clinic information to callers
Complete billing to clients and insurance companies
Daily financial reconciliation
General administrative and clerical support
Work with appointment software
Manage laundry flow
Other duties as assigned by Clinic Manager, Owner and Corporate Office
CANDIDATE QUALIFICATIONS:
The ideal candidate is people-focused and offers a hospitable personality. The candidate is someone seeking evening hours or weekend part-time hours. Mature student resumes will be accepted. They must be able to act as a liaison to the brand, a concierge to the clinic and a multi-tasker extraordinaire to their clients and colleagues.
Excellent communication skills
Computer proficient
Professional and Mature
Self-Starter
Motivated by Client Interaction
Takes Pride in their Work and their Employer
Has a “Superior Customer Experience” Mentality
Team Spirit
JOB REQUIREMENTS:
Communication fluently written and spoken in English
Insurance processing experience is an asset
Previous experience working in a professional office environment
Experience in customer service or sales, over the phone or face to face
Comfortable with basic computer widows-based programs
Ease of using Microsoft Office products
High degree of accuracy in clerical data entry functions.
Clean criminal record
Our goal is to help people *** Feel Better, More Often***! If yours is too, please APPLY by sending us your resume.
Thank you for your time in applying, and for your interest in working for Massage Experts! Only the qualified candidates will be contacted. Please do not call the clinic directly. Thank you for your consideration.
Proud Member of the Canadian Franchise Association
Please contact Juliana at
Email: jgallo@massageexperts.ca
Massage Experts
Feel Better, More Often!