Overview The Live-Out Building Manager is responsible for the completion of work orders and general maintenance and repair of a student housing community in a timely manner.
Responsibilities – Ensure proactive timely resolution of co-worker or Resident concerns. – Professionally and courteously handle all current and prospective Resident inquiries, feedback, complaints or concerns and escalate any issues to the General Manager. – Administer and complete maintenance and Work Order repairs within 48 hours; – Review apartments at turnover and prepare a scope of work consistent with established renovation standards. – Inspect and ensure vacant apartments are always in a state of “rent- readiness”, clean and fully prepared for move-in. – Maintain all building inventories and logs and complete all required checks. – Ensure building preventative maintenance is scheduled and completed. – Keep the building common areas and grounds clean and free of litter and debris. – Ensure lawns are well-trimmed and flower beds well maintained – Ensure drives and walkways are clear of snow and ice in winter. – Maintain par stock maintenance supplies, and complete regular inventories – Be accessible either in person or by phone 24 hours a day, 7 days a week to provide essential service in emergency situations (fire, flood, injury) as they arise or occur. – Be fully aware and cognizant of fire and life safety procedures and execute on them in the event of any emergency.
Requirements – A passion for excellence in customer service delivery; – A minimum 2 to 4 years’ of maintenance or Building Manager experience; – Strong interpersonal skills; – Detail-oriented; able to resolve problems using facts, sound reasoning and common sense; – Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner; – Aptitude for and ability to complete minor maintenance repairs (carpentry, plumbing, electrical); and – Ability to lift, push and pull heavy objects, including garbage bins, furniture and appliances.