Customer Service – Resolution Specialist (email only)

  London

We are looking for a Customer Service – Resolution Specialist for a contract (6 months – with possible permanent placement) for our client in London, Ontario. The role will pay 20/hour and it is full time. The specs are as follows:

As a Customer Service – Resolution Specialist, you will:

Conduct internal and external research and analysis to ensure requested changes to the data can be supported and/or should be made
Respond to customer inquiries in a timely manner through all media (phone, email, chat, etc.), communicating cordially and professionally with customers
Manage assigned cases through to resolution by providing comprehensive customer service and defusing potentially escalating situations
Work with internal customers and external data providers to verify data, including any and all supporting documentation
Educate customers on our products, services, and vehicle history information, promoting their importance and value
To be considered for this role, you will need:

3 – 5 years’ experience in a customer-facing, professional environment or some equivalent combination of experience and education, including military experience
Research and analytic experience with an emphasis on organization and attention to detail
Excellent communication skills, including the ability to understand the customer’s point of view and complex issues and respond clearly to translate them into easily understood, clear messages for the customer
Creative thinking and curiosity with the ability to make sound decisions based on substantiated evidence
A sense of urgency and a passion for customer service, satisfaction and solutions
To thrive in a fast paced environment where multitasking is the norm
Experience working in a metrics-based role
Ability to work independently and as part of a team
Proficiency in MS Word, Excel and Outlook and CRM tools, Salesforce preferred

Please contact “gwolfe@xiboss.com” for more information about this role.

View original article here Source