Bilingual Technical Support – London 37063

  London

Description

Do you have previous call center experience, are bilingual in French and English and have a technical support background? If so, we have the perfect opportunity for you!We are currently recruiting for a Bilingual Tech Support Representative for a 2 year contract with a top 5 bank in London. Pay rates: 18.85/ hour Shift premiums: 2nd shift pay: $20.253rd shift pay: $20.97French coverage shifts are from 7:00am -9:00pm Monday to Friday and 7:00am to 7:00pm Saturday and Sunday.As a Tech Support Representative, your responsibilities will include, but are not limited to:- Single point of contact for technical support and general inquiries (password changes, e-Messaging, hardware, software)- Respond to a variety of inbound calls/ emails- Ensure accurate and detailed problem documentation/ ticketing – Provide timely escalation and follow-up with support groups and customers – Identify and escalate wide-impact or potential wide-impact outagesAdvantages- Work of a leading bank in Canada- Foot in the door opportunity to gain banking experience/ tech experience- Long term contract (2 years!)- Receive in depth trainingQualifications- Bilingual English and French- 1 year call center experience is nice to have – 1 year customer service – A technical support background or related educationVittoria,Angel,Alie,Katie,JeremyPhone Number:416.861.9888 Fax Number:416.861.8727ADVANTAGES- Work of a leading bank in Canada- Foot in the door opportunity to gain banking experience/ tech experience- Long term contract (2 years!)- Receive in depth trainingRESPONSIBILITIESQUALIFICATIONS- Bilingual English and French- 1 year call center experience is nice to have – 1 year customer service – A technical support background or related education
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